Technical Support Engineer (m/f/d) - German Speaker

at  National Instruments

Within the Engineering Department, Technical Support Engineers provide highly qualified technical post-sales support to both external and internal customers. NI Technical Support is a key-value added service that ensures customer success and repetitive business. As a German speaking Technical Support Engineer you will gain a deep knowledge of NI products and apply that expertise to solving our customers’ problem and challenges, providing technical consultation and being a recognized instructor of NI Customer Education portfolio.

WHY NI?

There are many reasons to consider joining a company. Key among them are the people, the ideas, and the technology. At NI, we believe in the power and potential of connecting the three to create a path to success.
The people : We’re looking for curious and creative problem solvers who value diversity and fresh perspectives, are bold and kind, and willing to take chances.
The ideas : What did you want to be when you grew up? Did you want to program robots? Build flying cars? Leave the world better than you found it? At NI, we build on the big ideas of big dreamers to make their visions a reality.
The technology : With our tailored, software-connected approach, we support our customers through all phases of the product development cycle. From 5G and medical innovations to autonomous driving and the future of space travel, we help our customers Engineer Ambitiously every day.
We’ve long been globally recognized as a top employer. Our compensation and benefits are very competitive, as are our modern workspaces, career development and mobility opportunities, and a culture that fosters belonging and emphasizes community giving. We encourage our teammates to challenge the status quo and collaborate with one another to build innovative solutions.
No matter your career path, we’re here for you, for each other, and for the next generation of innovators who think bigger, aim higher, and go faster.
Are you up for the challenge of helping shape humanity for the next 100 years? If so, let’s get started, and let’s Engineer Ambitiously together.
We are changing how we work by offering more flexibility. NI has decided to take a hybrid approach (working both on- and off-site) at an aggregate level. We know that different roles have different requirements, so we’re embracing a full range of options.

• Deep understanding and learning of NI products portfolio through a formal initial training program and a continuous improvement attitude
• Understand customers’ problems or challenges, find a communicate creative technical post-sales solution to maximize customer satisfaction and follow-up with customer to provide a great user experience
• Delivering customer education for core products with clear explanations of technical content and answering questions. Ensuring adaptability of the content and explanations to match the skill level of the customers
• Support internal customers:
• Sales: providing technical support, developing Proof of Concepts (POC’s), generatinghighly qualified sales leads
• Marketing: attending and presenting at seminars and roadshow