Technical Support Engineer

at  Orion Electrotech

JOB TITLE: TECHNICAL SUPPORT ENGINEER

Do you have experience of managing the day-to-day aftersales functions, supporting and preserving long term relationships with key accounts, capable of providing excellence and a proactive approach in product delivery including quotations and engineering support?
We would love to hear from you!
The Orion Team are working with a well-established business that specialises in the bespoke design, manufacturing and installation of automation and materials handling equipment and solutions. Looking to strengthen the growth of their established team with an Aftersales Engineer.

EXPERIENCE AND EDUCATION FOR THE TECHNICAL SUPPORT ENGINEER:

Experience within an aftersales role within an Engineering environment
Attitude that promotes teamwork
Degree Standard or equivalent
Full UK driver’s license
Able to understand and interpret technical drawings and information using AutoCAD/Solid Edge or 3D software (SolidWorks or equivalent)
Fully competent with key MS Office Software (Word, Excel, PowerPoint and Outlook)

Maintain regular contact with customers to ensure excellent customer service and understanding their business needs.
As the Technical Support Engineer you would be required to manage expectations, demands and customer complaints.
Offer customers access to: Spare parts, Service Contracts, Call out / breakdown cover, Obsolescence Support
Produce clear and accurate quotations using the business software system.
Ensure all orders are handled and processed promptly.
Focus on achieving service excellence.
Work with the wider teams within the business to support the sales strategy to deliver growth within aftersales.
Liaise with the design, procurement and production teams to ensure customer satisfaction and on time delivery is achieved.
Attend and participate in weekly production & resource meetings as the Technical Support Engineer.
As required, provide role appropriate support to the business and or wider team(s) with various Ad-Hoc tasks
Develop and maintain contact with target key customers at all levels.
Generate & maintain reports weekly and annually, providing statistical data on enquiry and order number quantities, margin and other pertinent data to identify trends for future business generation.
Identify and review working practices to enhance and develop a process that ensures a consistent and effective level of service.
Implement and control strategy for generation of new aftersales leads using direct telephone calls, mailshots, E-shots, in conjunction with the Sales & Marketing Department.
Identify & suggest improvement ideas.