Technical Support Engineer (Portugal)
at ArangoDB
Remoto, Sicilia, Portugal -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 24 Jan, 2025 | Not Specified | 25 Oct, 2024 | N/A | Customer Facing Roles,Jira,Containerization,Zendesk,Ticketing Systems,Coreos,Communication Skills,Aws,Pressure Situations,System Administration,Javascript,Docker,Data Science,English | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
POSITION OVERVIEW
As a Technical Support Engineer, you can contribute your expertise and personality to make our Customers and Community Users successful and build a world-class NoSQL database with us. You will be part of an extremely committed, globally distributed, and virtual Team of Engineers, which as a whole provides 24/7 support.
We are currently looking for a candidate who can work during US East Coast business hours. This is a working from home role. Please note that the role requires some off-hours and weekend duties (in shifts).
YOUR SKILLS:
- Database management experience is required
- Prior experience in customer-facing roles
- Experience with ticketing systems (JIRA, Zendesk, etc)
- Experience with at least one programming language, e.g. C++, Java, Javascript
- Network fundamentals (DHCP, DNS, HTTP)
- Root cause analysis
- Unix/Linux system administration (RedHat, CentOS, CoreOS)
- AWS and Docker and containerization
- Remaining calm in pressure situations and adapting quickly to change
- Strong troubleshooting skills and excellent technical communication skills (in English)
- Prior experience with NoSQL technologies
Plus Points:
- Experience with Graph technologies is a plus
- Experience with Data Science is a plus
Responsibilities:
- Provide a quantifiable and awesome customer support experience for all our users, via email, our Support Ticketing System, and phone
- Work with Customers to troubleshoot ArangoDB problems in both cluster and single server environments
- Interact with our Engineering Team to drive the resolution of challenging issues
- Perform product tests and participate in internal QA and bug verification activities
- Educate customers on best practice materials for all aspects of ArangoDB
- Leverage product usage data to proactively engage Customers experiencing product issues
- Advocate the Customer’s perspective during product and architecture planning
- Work directly with Field Operations (Sales, Account Management) to process, defect and feature requests encountered during adoption and retention efforts
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Information Technology/IT
IT - Hardware / Telecom / Technical Staff / Support
Help Desk
Graduate
Proficient
1
Remoto, Portugal
