Technical Support Engineer

at  Quest Software

Overview:
One Identity Software offers award-winning products that simplify IT management for our customers. One Identity Software provides critical components to expand, enhance and simplify IT operations through enterprise solutions in four strategic areas: systems management, security, and information management. These industry leading solutions enable IT organizations to simplify operations, maximize workforce productivity and deliver faster results.
Customers using the Privileged Access Suite for UNIX can overcome security and administration challenges inherent in UNIX-based systems. The suite is a one-stop shop for UNIX security that combines Active Directory bridge and root-delegation solutions in one console. It consolidates and unifies UNIX, Linux, and Mac OS X identities. Plus, it assigns individual accountability, enables least-privilege access and centralizes access reporting of the UNIX root account. This gives organizations complete visibility, and streamlines administration of identities and access rights for UNIX environments.

ESSENTIAL SUPPORT SKILLS

• Experience in a similar customer service work environment
• Must be independent, self-motivated, a team player and have a people-oriented personality
• Effective and efficient problem solving skills
• Strong written and oral communication skills
• Ability to work in fast paced, dynamic environmentAble to be professional and have timely management of personal work load covering multiple problems
• Keep up to date with emerging technologies and latest Microsoft product versions.
• Delivery of excellent customer service.
• Awareness of Change Control Process

TECHNICAL EXPERIENCE

• 2+ years’ experience with enterprise network configuration, DNS and troubleshooting methods
• 2+ years’ experience managing and troubleshooting Active Directory (User/Group Administration , ADSI Edit, Replication, Permissions, Group Policies)
• 2+ years’ experience in Technical support, Development or System administration
• Candidate must have a strong customer orientation, excellent phone etiquette and an excellent work ethic
• Candidate should possess excellent communications and multitasking skills
• Be able to work under pressure with calmness and composure
• Work independently and also in a team, with strong troubleshooting and diagnostic skills

ESSENTIAL TECHNICAL SKILLS:

• Experience as a Sys Admin, directly responsible for one or more UNIX-like operating systems such as UNIX – (AIX ,HP-UX Solaris, OS X) or Linux – (Redhat, SuSE, Debian)
• Solid understanding of Microsoft Windows Server operating systems, Active Directory, Users and Groups, Replication, DNS, Group Policies and LDAP.
• Familiar with PAM (Pluggable Authentication Modules) and configuring modules in the PAM stack (/etc/pam.conf, /etc/pam.d/system-auth, etc).
• Thorough understanding of local user authentication and authorization (/etc/passwd, /etc/groups, /etc/security/user, etc)
• Knowledge of enterprise network configuration and other troubleshooting methods such as (netstat, tracert, ping, packet captures, etc)

COMPANY DESCRIPTION

One Identity enables organizations of all sizes to better secure, manage, monitor, protect, and analyze information and infrastructure to help fuel innovation and drive their businesses forward. With team members around the globe, we intend to continue to grow revenues and add value to customers.
When you join our team, you will have the opportunity to build and develop products at a scale few others can provide. Our product portfolio serves a large base of customers and we are addressing the strategic imperatives for enterprise businesses. Working with some of the most talented employees the industry has to offer, we provide enhanced career opportunities for team members to learn and grow in a rapidly changing environment.

Please refer the Job description for details