Technical Support Engineer - Semiconductor Process Control (w/m/d)

at  KLA

Company Overview
KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.
Group/Division
The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.
Job Description
Group/Division
The Surfscan/ADE group includes a team of engineers, technology development, apps engineers and product marketing passionate about technology that enables wafer, IC and equipment manufacturers to develop, qualify and supervise their process tools. Defects and process non-uniformities detected on our equipment allow for early identification of yield excursions.
The flagship Surfscan products include the SPx and WSx platforms for wafer shape, surface quality and defect inspection tools. Systems for inspection of polished wafers, epi wafers and engineered substrates during the wafer fabrication process.
Technical Support Engineers (TSE) independently respond to issues where first-line product support has been unable fix problems in malfunctioning equipment. TSE work on more difficult problems requiring in-depth system knowledge and understanding of operating principles. TSE’s exercise judgment within broadly defined practices and policies in selecting methods, and techniques for achieving results. If the depth of technical understanding requires, a TSE consults with other engineering teams, and hosts meetings to figure out best course of action. Lastly, Technical Support Engineers clearly document troubleshooting processes and technical findings to generate service reports.

Additional responsibilities may include:

• Reporting design, reliability and maintenance problems to the appropriate engineering or manufacturing organization.
• Detailing system problems and working with Service Organization Sustaining Engineering on Continuous Improvement Project (CIP) opportunities.
• Training of KLA and non KLA personnel.
• Develop and detail new troubleshooting procedures and Best Known Methods (BKMs).
• Develop written procedures and training material.
• Act as Technical Support representative for new product development.
• Backfill or over support for Field Service Engineers.
• Installation of new systems or Upgrade existing ones

Minimum Qualifications

• Bachelors in Optics / Electronics / Electrical / Mechanical or similar technical field.
• Strong technical engineering experience in a similar role.
• Ability to quickly diagnose faults through analysis of inspection reports, system log files, diagnostic data and other test results. Use diagnostic data to create action plans and drive a resolution.
• Creative with good data analysis and problem solving abilities

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.
KLA is proud to be an equal opportunity employe

• Reporting design, reliability and maintenance problems to the appropriate engineering or manufacturing organization.
• Detailing system problems and working with Service Organization Sustaining Engineering on Continuous Improvement Project (CIP) opportunities.
• Training of KLA and non KLA personnel.
• Develop and detail new troubleshooting procedures and Best Known Methods (BKMs).
• Develop written procedures and training material.
• Act as Technical Support representative for new product development.
• Backfill or over support for Field Service Engineers.
• Installation of new systems or Upgrade existing one