Technical Support Engineer - South East

at  Octopus Energy Group

Help us make a big green dent in the universe. We’re on a mission to drive the global renewable energy revolution, and we need loads more people to help us make our vision a reality.

IF THIS SOUNDS LIKE YOU THEN WE’D LOVE TO HEAR FROM YOU.

Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we’ll do what we can to customise your interview process for comfort and maximum magic!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we’re looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone

WHAT YOU’LL DO

• Ensure all surveys that pass through the design team are viable for installation, supporting surveyors in electrical aspects of surveys
• Continually review and revise our technical check and support process to ensure it’s fit for purpose
• Support the sales and design team to diligently answers technical questions
• Ensure the right product is being sold and installed
• Support customers with App & desktop software
• Support customer & engineers with aftercare
• Carrying out site visits with installation teams and surveyors, offering feedback on quality, performance, customer service and assisting with technical queries and tool and equipment requests for installers, electricians, plumbers and surveyors
• Support your region’s area managers in onboarding new electricians, ensuring their logs, training, and sign-offs are completed promptly to boost regional capacity.
• Lead your team and empower them to make quick decisions that prioritize both your interests and your customers’ needs.
• Review and collaborate on technical specifications and mechanical drawings to ensure accuracy and compliance.
• Leverage your knowledge and experience of heat pump installations to deliver an exceptional customer experience.
• Identify solutions to challenges and provide low-carbon advice to our customers.
• Participate in safety culture revisits (Electrical) following TAO audits alongside area managers.
• Enhance efficiency among electricians in your team by increasing the number of weekly installs per electrician.