Technical Support Engineer (Store Support)

at  WEPLUS PTE LTD

KEY PRIORITIES & CHALLENGES

• Establish operating plans, procedures and processes for daily operations.
• Coordinate with various vendors on setup schedule and scope of work (SOW).
• Obtain quotation from vendor base on the SOW.
• Check daily outstanding log.
• Monitor, identify and resolve store IT infrastructure and system operation issues.
• Follow up aging ticket with relevant team and vendor.
• Constant upgrade to align with the growing information technology landscape.
• Monitor and support month end closing related issue.
• Maintain and update IT inventory in monthly basic.
• Maintain IT assets list.Maintain IT procurement submission.

QUALIFICATIONS & EXPERIENCE

• Minimum Bachelor’s Degree in Computer Science/Information Technology or equivalent
• Minimum 3 years of relevant work experience.
• Industry certification is an added advantage.
• Strong communication skills, as need to closely work with stakeholders, vendors and other IT Cross Functional Teams and Vendors.
• Strong analytical, negotiation and interpersonal skills.
• Meticulous, organised and able to thrive under pressure.
• Able to multi-task and work independently in a fast-paced environment.
• Solution-oriented attitude.

• Simulate failures for further analysis of failing device.
• Implement operation and maintenance solution in-time and effectively to fulfil customers’ requirement and solve technical issue.
• Construct and maintain up-to-date problem database to ensure accurate and sufficient information for maintenance and troubleshooting.
• Perform on-site survey.
• Install, configure and upgrade hardware and software for optimal performance.
• Perform acceptance testing of installed / upgraded equipment.
• Induct and train users on using and optimising hardware / software applications.
• Supervise routine hardware and software checks of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines.
• Review and report on service uptime, performance and utilisation of infrastructure systems.
• Ensure that projects are in compliance with overall project or SLA scope and set quality standards.
• Plan, oversee and report review diagnostics, troubleshooting and recovery processes to identify opportunities for improvement.Implement operation and maintenance solution in-time and effectively to fulfil customers’ requirement and solve technical issue.