TECHNICAL SUPPORT LEAD

at  Toyota Motor Europe

In a nutshell:
Lead a team of technical specialists to resolve customer issues in Connected Services.
Company Information:
TOYOTA is one of the world’s largest automobile manufacturers and a leading global corporation. Founded in 1937. Toyota now sells vehicles in 170 countries and employs over 350.000 people. Based in Brussels, Belgium, and staffed by 2.700 people and more than 60 nationalities, Toyota Motor Europe (TME) handles the wholesale marketing of Toyota and Lexus vehicles, parts & accessories, and manages Toyota’s European R&D, manufacturing, and engineering operations.
We are excited to be transforming into a mobility company focusing on bringing even more happiness to our customers through various mobility solutions.
Your team and your responsibilities:

TEAM DESCRIPTION

Lead team of technical specialist to resolve customer’s issue in the area of Connected Services

• Planning, assigning, and monitoring the workload of the technical specialist
• Monitor KPI and ensure regular update to management
• Ensure critical issues are being addressed or escalated to higher management
• Interact with relevant stakeholders to update on ongoing issues
• Propose and implement improvements in the current customer support flow
• Contribute to troubleshoot and resolve complex technical issues
• Communicate with key stakeholders
  Want to know more about how it is to work at Toyota? Check-out Working at Toyota Motor Europe Or Meet the people working at Toyota Motor Europe

Your Profile:

• You are fluent in English (TME’s business language)
• You have experience in SW development and technical support
• You have minimum 7 years experience in the area of technical support
• You have experience in automotive industry and connected services
• You have an IT background
• You like troubleshooting technical issues
• You have knowledge about technical support methodology