Technical Support Linux I Software Testing

at  algorismic GmbH

Your role
As a Technical Support Specialist in our organization, your contributions will be crucial to maintaining our reputation for technical excellence and responsive customer service. You will play a key role in upholding our software standards and fostering a proactive, solution-oriented environment for our clients.

Your responsibilities

• Multi channel support Provide support via phone, email, support tickets, and remote maintenance, ensuring client issues are resolved efficiently.
• Software implementation support Actively participate in the implementation of our software using tools such as Linux, Ansible, Bash, and Lua, contributing to effective solutions.
• Remote support Offer support for customer projects, including installation, configuration, and troubleshooting, ensuring high customer satisfaction.
• On-site software installation Conduct on-site installations of our software, both automatically using Ansible and manually via terminal, tailored to specific client requirements.
• Error analysis and correction Independently analyze and correct software and infrastructure-specific errors under customer-specific requirements, enhancing system stability and user satisfaction.
• Quality assurance Implement and oversee tests for quality assurance and improvement of our software. Execute both manual and automated tests to maintain high standards.
• Test scenario integration Develop, integrate, and execute test scenarios within the software architecture. Document errors and coordinate with everyone involved to facilitate rapid resolution.
• Monitoring and testing Monitor automated test scenarios and implement functional tests, ensuring the continuous performance and reliability of our software solutions.

Are you the one?

• Degree in Software Engineering/IT or similar fields of study; completed training as a qualified IT Specialist or comparable experiences
• Experience with test frameworks, test automation and test management tools (Linux, Gitlab CI, Docker, Pytest, Selenium)
• Experience in the implementation and maintenance of test automation solutions
• Ability to work in a responsible and independent way and to deal with new tasks, problems and technologies
• Analytical thinker that collaborates with the team to master challenges
• Good command of English (at least C1)
• Good German language skills are required (at least B2)

You don’t meet every single requirement, but you are very interested in the position? If your previous experience doesn’t perfectly match all the qualifications in the job description, apply anyway. You may be just the right candidate for this or other roles.
Are we the ones?

• Multi channel support Provide support via phone, email, support tickets, and remote maintenance, ensuring client issues are resolved efficiently.
• Software implementation support Actively participate in the implementation of our software using tools such as Linux, Ansible, Bash, and Lua, contributing to effective solutions.
• Remote support Offer support for customer projects, including installation, configuration, and troubleshooting, ensuring high customer satisfaction.
• On-site software installation Conduct on-site installations of our software, both automatically using Ansible and manually via terminal, tailored to specific client requirements.
• Error analysis and correction Independently analyze and correct software and infrastructure-specific errors under customer-specific requirements, enhancing system stability and user satisfaction.
• Quality assurance Implement and oversee tests for quality assurance and improvement of our software. Execute both manual and automated tests to maintain high standards.
• Test scenario integration Develop, integrate, and execute test scenarios within the software architecture. Document errors and coordinate with everyone involved to facilitate rapid resolution.
• Monitoring and testing Monitor automated test scenarios and implement functional tests, ensuring the continuous performance and reliability of our software solutions