Technical Support Officer - Licensing

at  West Suffolk Council

WHAT YOU WILL NEED:

Experience of working in a fast-paced office environment with conflicting deadlines. Excellent organisational skills, ensuring tasks are completed accurately, on time and with attention to detail.
You will need strong communication skills with colleagues and customers to provide excellent customer service, be a team player and have the ability to prioritise your work on a daily basis depending on the needs of the department.

Why work for us? Our benefits include:

• annual leave entitlement of 25 days per annum (pro rata if part time) plus bank holidays, increasing to 29 days plus bank holidays after 5 years’ service (with an option to buy up to an additional 10 days annual leave each year subject to approval)
• flexible working options to enable work/life balance
• agile working (ability to work in the office and from home) with work being an activity we do, not a place we go
• access to a unique employee benefits package which includes discounts and cashback on supermarkets, high street shops, holidays, mobile phones, electrical goods, savings and loan schemes and many other products and services
• Salary sacrifice benefits including Cycle to Work scheme, Tusker Leased Car Scheme and SmartTech (buy the latest tech products interest free and spread the cost over your salary).
• Rail and bus staff discounts
• a range of Health and Wellbeing initiatives including an employee assistance programme
• discounted membership at Abbeycroft Leisure centres
• a culture of learning inspiring staff to focus on continuous learning
• Modern office accommodation

Licensing within Regulatory Services includes assisting new and existing hackney carriage and private hire vehicles and drivers through their licensing application process; ensuring that hackney carriage, private hire vehicles and drivers are fit and proper; keeping policies updated with current legislation; inspecting licensed premises for compliance; street trading and pavement licences, plus much more.
We are looking for an enthusiastic, confident, and innovative individual with drive and determination to join our dedicated team.
You will be working closely with colleagues to deliver a technical support role that is both effective and efficient, whilst maintaining a high standard of customer service.
Your responsibilities will include checking the validity, completeness, accuracy and issuing of all hackney carriage and private hire driver and vehicle licence applications, responding to emails and telephone calls, inputting data into a database, checking compliance and supporting the wider team.
This is an exciting time to be joining West Suffolk Council which has gained a reputation for being ambitious and forward-thinking.