Technical Support Officer

at  New Tone Consulting Pte Ltd

Seeking a Technical Support Officer to provide primary technical assistance and support to end-users for live systems. The role includes resolving software issues, maintaining system integrity and security, performing routine checks and updates, and collaborating with internal teams. T he position requires working in shifts to ensure 24/7 support coverage.

Key responsibilities

• Provide primary technical assistance and support to end-users for live systems.
• Resolve software issues related to remote devices, servers, networks, and security systems.
• Maintain systems by performing routine checks, updates/patching, and configurations.
• Generate reports based on system performance and user requirements.
• Assist users with technical inquiries, troubleshoot problems, and escalate unresolved issues.
• Support users with login issues, password resets, and access-related queries.
• Collaborate with internal teams and stakeholders to enhance system functionality and user experience.

• Proactively identify recurring issues and recommend improvements.Support technical change management processes.

Ideal requirements

• Technical expertise in Windows Server Management/Administration (Server 2019) and Windows OS.
• Excellent troubleshooting skills with strong analytical skills.
• Ability to support technical change management processes.
• Proficiency in adhering to standard operating procedures.
• Experience with network and security systems is preferred.
• Ability to collaborate effectively with other IT professionals and support teams.
• Able to commit to shift hours

• Provide primary technical assistance and support to end-users for live systems.
• Resolve software issues related to remote devices, servers, networks, and security systems.
• Maintain systems by performing routine checks, updates/patching, and configurations.
• Generate reports based on system performance and user requirements.
• Assist users with technical inquiries, troubleshoot problems, and escalate unresolved issues.
• Support users with login issues, password resets, and access-related queries.
• Collaborate with internal teams and stakeholders to enhance system functionality and user experience.
• Proactively identify recurring issues and recommend improvements.Support technical change management processes