Technical Support Officer

at  Urban Utilities

• Fixed Term (Until early July 2025), Full Time, 38hr week
• $44.20/hr base + super (up to 14%) + leave loading
• Location: Fortitude Valley with hybrid and flexible working arrangements
  There’s No Us Without U. Care with Us, for Today and Tomorrow
  There’s no life without water, and at Urban Utilities, we live and breathe that knowledge every single day. It’s why our people are so passionate about what they do and how they do it. And it’s why we need people like YOU. Come shape our future with us and make a real and lasting impact across our teams.
  Your opportunity:
  We have an exciting opportunity for a driven and ambitious Technical Support Officer to join our Mechanical Electrical and Control Systems (MECS) mobilisation team on a fixed term contract until early July 2025.
  The Operations and Maintenance group is dedicated to ensuring the safe and efficient supply of water services to our customers through the operation and maintenance of our water, wastewater and resource recovery infrastructure. This group plays a pivotal role in delivering on Urban Utilities Purpose to “Enrich Quality of Life” with performance measures through the delivery of critical outcomes of ensuring the safety of our people and customers, protecting public health, protecting the environment, ensuring the provision of the services meets the needs of our customers and minimising the cost of these services in the long run.
  This role will be accountable for providing technical support for the mobilisation of the Mechanical Electrical and Control Systems contract and other civil related contracts. These contracts are part of the overall strategy for the new One System for Maintenance commercial model.
  The role adds value by providing technical delivery support to the partners and advice that contribute towards innovative solutions in how we deliver work under the new contracts and assists in facilitating a continuous improvement environment.

About you:

• Qualifications: Relevant qualifications in Business, IT, Project Management, or significant professional experience.
• Technical Expertise: Proven experience in providing technical support for fieldwork across mechanical, electrical, control systems, and civil works.
• Operational Knowledge: Demonstrated operational experience with a strong understanding of service delivery operations, with the ability to effectively translate technical or field knowledge to stakeholders.
• Project Management: Proven success in managing complex projects with tight deadlines and driving change in large-scale initiatives.
• Stakeholder Management: Strong interpersonal, communication, and negotiation skills, with the ability to build and maintain relationships, collaborate effectively, and manage diverse internal and external stakeholders.
• Commercial Acumen: A solid understanding of business environments and objectives.
• Documentation Skills: Experience in preparing high-quality documentation and reporting.
• Security Clearance: Eligibility to meet security clearance and SOCI (Security of Critical Infrastructure) requirements.
• Industry Knowledge: Basic understanding of water and sewer systems (advantageous but not essential).
• Proactive Approach: Self-motivated, driven, and able to take initiative in a dynamic environment.

At UU, we celebrate diversity. We genuinely believe that bringing together diversity of thoughts, perspectives and expressions is key and crucial to our success as a business. You might find you meet some, but not all, of the job requirements for this role. We’d still encourage you to apply as we we’re looking for the right human being for this role - it’s about so much more than ticking all the boxes!
Why Urban Utilities?
At Urban Utilities, the work we do is about so much more than the bottom line. We’re a leading provider of world-class drinking water and wastewater services to the vibrant communities of Brisbane, Ipswich, Lockyer Valley, Somerset, and Scenic Rim. As we continue to grow, we’re committed to planning ahead and shaping a sustainable future around water for generations to come.
At the core of our work lies genuine care: for our team, our customers, communities, and the environment. From the flush of a toilet to major infrastructure projects and residential developments, we’re dedicated to being there every step of the way.
Our HQ is in Fortitude Valley, Brisbane, but you’ll find us all over SEQ - working in cool places like the SAS Laboratory in Darra, field-based depots in Eagle Farm, Acacia Ridge, Bundamba, and wastewater treatment plants dotted across the region.

We know the chance to thrive, and progress comes hand in hand with the support to balance work with life. So, you’ll access an increasingly diverse range of benefits and initiatives that’ll help you bring the best you. Speaking of which, here’s just a sample of the benefits we offer our team:

• Generous Salary Packaging options, including novated leases
• Corporate discounts across Health insurance, technology and more
• 18 weeks of paid parental leave, 15 days personal leave including two proactive wellbeing days, and an additional day of leave each year to connect with friends and family
• Flexibility at UU depends on the type of work you do but could include options such as, 9-day fortnights and flexible days. Talk to us about what flexibility means to you!
• Urban Utilities is an endorsed employer for all women. See our range of benefits and policies directly at

Please refer the Job description for details