Technical Support Partner

at  Qventus

On this journey for over 12 years, Qventus is leading the transformation of healthcare. We enable hospitals to focus on what matters most: patient care. Our innovative solutions harness the power of machine learning, generative AI, and behavioral science to deliver exceptional outcomes and empower care teams to anticipate and resolve issues before they arise.
Our success in rapid scale across the globe is backed by some of the world’s leading investors. At Qventus, you will have the opportunity to work with an exceptional, mission-driven team across the globe, and the ability to directly impact the lives of patients. We’re inspired to work with healthcare leaders on our founding vision and unlock world-class medicine through world-class operations.
As a Technical Support Partner (TSP) you will wear a number of hats, combining aspects of project management, analytics, and technical coordination. You will be a critical link between Qventus and the customer and our internal product and delivery teams.
The Technical Support Partner will support the end-to-end delivery of technical features and functions after a go-live and will be accountable for the responsibilities described below. They will also serve as the overall support owner after go-live.
The Technical Support Partner will develop deep technical knowledge of the Qventus Periop and Inpatient products to successfully support them and drive value for our customers.

• Tier 2 technical level support to clients, or triaging/escalating issues to appropriate technical teams.
• Provide technical project leadership to manage the full deployment of key post go-live product solutions by prioritizing tasks, identifying dependencies, and ensuring deliverables are met.
• Work with functions like Data Integration Specialists, Data Engineers, Clinical Operation Consultants, and Product Specialists after each deployment to identify and implement solutions that deliver client value.
• Collaborate with external client teams to understand evolving requirements/needs and communicate potential approaches to address them.
• Understand Qventus Periop and Inpatient solutions to create and sustain buy-in from core users, executives, and surgeons around workflows and tool adoption
• Identify and mitigate risks and advise Delivery team leaders on project opportunities and risks, driving any issues to resolution.
• Identify process improvement opportunities and create structured approaches to close gaps.
• Creates a customer base who is excited about Qventus and serves as a reference for prospective customers.