Technical Support Remote Engineer (Atomic and Molecular Spectroscopy)

at  Agilent Technologies Inc

JOB DESCRIPTION

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek –– so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.

QUALIFICATIONS

• Bachelor’s or Master’s degree in Chemistry or a Life Science-related field.
• Proven experience in atomic and/or molecular spectroscopy techniques, preferably in a laboratory environment.
• Excellent communication (verbal and written), customer service, and remote troubleshooting skills.
• Strong attention to detail and processes, ensuring compliance with Agilent’s Quality standards, with a structured approach to work and the ability to organise and prioritise your workload.
• Independent worker with excellent interpersonal skills.
• a strong drive to learn and expand your skills, enjoy working remotely.

ABOUT THE ROLE:

We’re seeking a passionate Technical Support Engineer to deliver exceptional remote support for our Atomic and Molecular Spectroscopy products. Our goal is to minimise customer downtime and identify effective repair strategies. You’ll also have the opportunity to visit customer sites for installations, repairs, and scheduled services. If you’re customer-focused, confident, flexible, and eager to exceed expectations, we want you on our team!

RESPONSIBILITIES:

• Diagnoses and resolves product performance problems (hardware, software and application issues) of customer inquiries by telephone, e-mail, or other remote support tools.
• Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.
• Active co-operation with colleagues from service, sales, and support in the national and international environment
• Provide proactive and reactive technical services to support Agilent’s product portfolio.
• Set and run customer expectations, balancing their requirements with Agilent’s business needs.