Technical Support Representative and Database Specialist

at  Dexis

JOB DESCRIPTION:

• Responsible to answer all questions and inquiries from dealer and dentists
• Ensure all customers requests are resolved in timely manner independently and all inboxes (CRM queue, e-mail, chat ..etc.) are empty following the work instructions.
• Proactive action in case either the service level is not met or the daily work not managed and Continuously improve technical knowledge.
• Provide 2nd Level support for implementation of DTX Studio. This includes installation, migration of legacy or 3rd party databases, interaction with dealer/IT integrator when language allows.
• Ensure escalations with 3rd level are being follow up and customer can use the software as expected.

JOB REQUIREMENTS:

Critical Knowledge and Qualifications: (what the role holder must know; including any required general or professional qualifications/education)

• Technical Education in Software and/or IT
• Fluent English and other European language
• Experience in Servicing and Installing Equipment, Computers and Software

Critical Skills/technical know-how: (what the role holder must be able to do)

• Very good Communication Skills (verbal & written)

• Sense of Urgency, must be able to recognize and set priorities

• Familiarity with Apple all Microsoft Operative systems

CRITICAL EXPERIENCE:

• Technical problem solving

Please refer the Job description for details