Technical Support Representative

at  Concentrix

LOCATION

Belleville, Canada
Job Title:
Technical Support Representative (Bilingual French and English)- On-Site
Job Description
The Technical Support /Customer Service Representative interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client products and/or services. (Military veterans are encouraged to apply.)

A NEW CAREER POWERED BY YOU

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Happiest Employees,” and “Best Companies for Career Growth” awards every year? Then a Technical Support Representative position at Concentrix is just the right place for you!
As a Technical Support Representative you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer experiences as we are.

YOUR QUALIFICATIONS

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Technical Support Representative role include:

• Proficiency in fast-paced multi-tasking
• Must Speak and write both French and English
• Eagerness to learn new technologies
• Must be 18 years of age or older.
• Must have a high school diploma or GED
• Must have at least 1 Year or more Customer Service Experience
• Must have some Prior Tech Support Experience, 1 Year is preferred
• Relevant technical expertise related to program (i.e. hardware, software, networking, data storage, troubleshooting, repair)
• Ability to effectively communicate, both written and verbally
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
• Able to rotate shifts, as needed

WHAT YOU WILL DO IN THIS ROLE

As a Technical Support Representative, you’ll:

• Assisting external users of the client’s technical products or services; identify, investigate, research and provide resolution to user questions and problem
• Troubleshooting basic and routine customer issues that are technical in nature; including hardware, software, networking, or other designated client products.
• Greeting customers in a courteous, friendly, and professional manner using agreed upon procedures
• Listening attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• You will provide exceptional customer service to small businesses with their financial program. Provide Cross or Base-Up Sales when appropriate.
• Deliver expert customer experiences…with a smile.

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Technical Support Representative role include:

• Proficiency in fast-paced multi-tasking
• Must Speak and write both French and English
• Eagerness to learn new technologies
• Must be 18 years of age or older.
• Must have a high school diploma or GED
• Must have at least 1 Year or more Customer Service Experience
• Must have some Prior Tech Support Experience, 1 Year is preferred
• Relevant technical expertise related to program (i.e. hardware, software, networking, data storage, troubleshooting, repair)
• Ability to effectively communicate, both written and verbally
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
• Able to rotate shifts, as neede

One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:

• Paid training (12 days of classroom product training) and performance-based incentives
• Lucrative employee referral bonus opportunities
• Hours of Operation Mon-Fri 9am-9pm EST
• Wage $25.00/hr
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journe