Technical Support Representative

at  LearnUpon

LearnUpon is looking for a Technical Support Representative to join our team in Dublin.
LearnUpon LMS helps organizations train their employees, partners, and customers. Businesses can manage, track, and achieve their unique learning goals — all through a single, powerful solution.
With offices in Dublin (our HQ), Belgrade, Philadelphia, Salt Lake City and Sydney, we are a global team with lots of diverse cultures, backgrounds, and experiences that puts our customers’ experience at the heart of everything we do.
Our culture fosters an open, collaborative and supportive environment where our accomplishments are celebrated and encouraged. We strive to live by our values, act like owners, lead with curiosity and deliver quality for our customers. We’re proud of our success and we’re humble and hungry to achieve more.
Our Support team aims to deliver a level of support unparalleled in the eLearning industry, and we are looking for candidates who will help us move the bar higher! You will experience a variety of complex technical issues and will become a trusted partner to our ever growing customer base. This isn’t your average support role.

WHAT SKILLS DO I NEED?

• Excellent customer service skills - the ability to be empathetic and responsive while clearly explaining complex technical topics in easily understood language
• Drive for improvement and willingness to thoughtfully and constructively challenge colleagues in our quest to create the world’s leading LMS
• At least 1 year’s experience working in a customer-facing support role
• Experience traversing databases and gathering information using SQL
• Excellent written and spoken English for communicating with our customers
• Experience investigating and debugging technical issues in a web based environment, using HTML/CSS, JavaScript, and browser debugging tools
• Experience documenting and flagging complex technical issues, with superior attention to detail throughout