Technical Support Representative

at  Permobil

TECHNICAL SUPPORT REPRESENTATIVE EMEA

Would you like to work in an international environment where you’ll make a difference every day? At Permobil, we’re looking for game-changers to join us as we innovate for individuals and develop the world’s most advanced assistive solutions.
At Permobil, the people who use our products come first. Our purpose is to create advanced assistive solutions that make the lives of adults and children living with disabilities more enriching. Our people are passionate about pushing the boundaries of technology to deliver innovations that improve lives. We are a sustainable and responsible business committed to continuous improvement, and our customers can trust us to provide market-leading solutions driven by insights-based clinical data.

POSITION OVERVIEW

We are currently looking for a German speaking Technical Support Representative to join our team! You will play a key role in resolving technical issues for customers, users, and internal stakeholders, ensuring the optimal performance of Permobil’s products and services. By providing quick and effective solutions to technical challenges, this role improves customer and end-user satisfaction while acting as a key link between customers and the company and sharing feedback to support product improvements. It plays a vital part in upholding Permobil’s high service standards and building lasting relationships with users and partners.

This is a hybrid-remote role, you are welcome to join us form the below locations:

• Sweden – Stockholm (Rotebro), Sundsvall
• Germany – Dusseldorf (Ratingen), Berlin (Michendorf)
• Switzerland – Alpnach Dorf
• France – Paris (Rungis)
• Belgium – Gent (Melle), Genk
• Norway – Oslo
• Denmark – Copenhagen (Taastrup), Kolding

QUALIFICATIONS AND SKILLS

• High school diploma from technical education e.g. mechanic/electrical engineering (a higher degree in Engineering is preferred but not mandatory) or equivalent experience
• 3-5 years technical service / support or similar experience is meritorious
• In-depth knowledge of spare parts and products
• Proficiency in computer skills, particularly with Windows-based programs (Excel, PowerPoint, Teams, etc.), experience from D365 would be an advantage
• Ability to identify issues, propose and implement solutions, and effectively communicate these solutions to key stakeholders
• Fluent in English and German; additional languages would be an advantage

KEY RESPONSIBILITIES

• Deliver remote technical assistance to a diverse range of stakeholders, including users, customers, and internal teams across designated German speaking and other EMEA markets
• Collaborate intensively within the EMEA Technical Support team to enhance technical expertise across all products and ensure high levels of service delivery
• Serve as a second-tier support resource for Service Technicians, Sales Representatives, and Customer Support Representatives
• Foster a strong collaborative relationship with the R&D and Customization & Adaptation departments, who act as a third-tier support for the most complex cases
• Schedule and perform or assign online resolution of customers’ Service needs (e.g. programming) according to defined rate, incl. service documentation and invoicing
• Conduct technical training sessions
• Play a crucial role in the launch of new products or features, including participation in the testing phase
• Monitor and analyze trends in customer inquiries and product issues to identify potential areas for product or process improvements
• Assist in complex warranty claim assessments

This is a hybrid-remote role, you are welcome to join us form the below locations:

• Sweden – Stockholm (Rotebro), Sundsvall
• Germany – Dusseldorf (Ratingen), Berlin (Michendorf)
• Switzerland – Alpnach Dorf
• France – Paris (Rungis)
• Belgium – Gent (Melle), Genk
• Norway – Oslo
• Denmark – Copenhagen (Taastrup), Koldin