Technical Support Senior Specialist

at  WTW

DESCRIPTION

Part of the WTW, Trade Credit & Surety Limited are one of the leading Credit Insurance Brokers in Ireland. We cater for multinational global companies down to the SME business/micro business. We are currently recruiting for a Policy Manager in our Dublin office office.
The role involves providing operational support to the Policy Management team and managing a portfolio of clients.

THE REQUIREMENTS

• Previous experience working for an insurer or broker
• CIP qualified or significant progress to achievement of CIP
• Strong client advocate
• Driven, proactive and flexible
• Capable of solving problems
• Good interpersonal, organisational, analytical and communication skills
• Highly accurate with good attention to detail in completion of all tasks
• Passion for learning and understanding the Trade Credit Insurance industry.

• Ongoing management of a portfolio of clients
• Lead and deliver the end to end ongoing client service, adhering to standardised policies, procedures and service standards
• Understand the clients’ business and their risk management needs and look for solutions to deliver those needs through the provision of ongoing service.
• Identify primary budget holders and decision makers within clients, establish and maintain active relationships with these people
• Liaise with clients and build relationships
• Draft and provide all relevant documentation e.g. renewals, alterations etc
• Respond quickly and accurately to new business introductions
• Maintain a detailed knowledge of products and services offered
• Ensure accurate loading of data in to the internal systems within agreed time and quality standards
• Manage client pricing to ensure each client meets agreed target profitability levels
• Communicate effectively with clients, associates, markets and others where appropriate to maximise service delivery levels
• Ensure adherence to Group policies, procedures and all regulatory requirements
• Provide feedback on corrective action required to retain clients or enhance process performance.