Technical Support Specialist

at  Altruistiq

Altruistiq’s software solution delivers sustainability intelligence and real corporate impact in carbon reduction and beyond for large businesses that see more than ‘just’ reporting as the goal.
Altruistiq empowers businesses with the technology to automate sustainability data measurement, management and exchange - with unparalleled accuracy and ease. We believe that sustainability is the corporate world’s biggest data challenge. Our mission is to enable businesses to do more of what is measurably good, driven by data and impact intelligence. Read about our latest investment below:
https://www.eu-startups.com/2022/07/london-based-altruistiq-raises-e17-6-million-for-its-climate-tech-software/
The role: The Technical Support Specialist role is an early career position that requires strong communication & organisational skills, a willingness to up-skill and learn and an investigative mindset. The Technical Support Specialist will sit within our Customer Success function, which is focused on educating and supporting our customers as well as our internal users.
The ideal candidate will be keen to get into the detail of technical issues, be excellent at managing multiple ongoing support tasks and be keen to learn and subsequently educate customers about Altruistiq’s product.
This is an early career role suitable for someone with 1-2 years professional experience in either technical support or sustainability.

Key responsibilities for this role are:

• Troubleshooting and investigating bugs reported in the platform before passing these on to a support Data Engineer and Developer for complete resolution.
• Support internal team mates with process and technical product requests - you’ll become a knowledge hub for how the product functions (cross-team collaboration will be frequent).
• Support Altruistiq’s customers with technical queries asked through the Altruistiq app. Our goal is to ensure customers are left with no questions about how to get value from our product and progress their sustainability journey.
• Ensuring customers have a smooth journey whilst using our product and support services.
• Own the development of technical support content within Altruistiq’s Help Centre, by writing, reviewing and coordinating with other team members.
• Contribute to innovation among the team, developing new processes and automated flows

About you: We believe the successful candidate will demonstrate the following skills: