Technical Support Specialist

at  Diagnostic Healthcare Ltd

Professional Experience Competencies: Ability to prioritise and organise a heavy workload Can use Microsoft Office Outlook, Word and Excel confidently Ability to use spreadsheet and email applications Minimum 2 years working in 1st or 2nd line IT support Extensive customer service experience, including over the telephone and in-person Call logging and service desk systems/processes Fundamental networking skills, including WiFi and Bluetooth Experience of Microsoft Windows Server, Active Directory and group policy Fantastic problem-solving skills along with the ability to remain calm under pressure Excellent verbal and written communication Organisation and prioritisation of own workload and customer requests Ability to learn quickly and master bespoke software and hardware Personal: Having a professional appearance and demeanour at all times. Good team player Having a flexible approach to work Remaining calm under pressure Non-judgmental Able to remain confidential at all times. Excellent concentration skill

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