Technical Support Specialist - Dutch & German

at  AddSecure

Do you love technology and helping customers? Are you a proactive and flexible team player with strong communication skills? We are looking for a Technical Support Specialist with Dutch and German skills to join our team. We look forward to hear from you!
AddSecure is a leading European provider of secure IoT connectivity and end-to-end solutions. We help customers optimize their operations, drive business value, and secure vital functions.
Our business unit Smart Transport provides fleet and transport management systems which use data-driven analytics to assist fleet operators in optimizing their operations and reducing their costs. We recently acquired Astrata are now looking for a Technical support specialist to join the Astrata team in Eindhoven.

Key Responsibilities:

• Respond to incoming support requests, incidents, and problems via phone and email.
• Troubleshoot and resolve issues reported by clients.
• Create and manage cases, documenting all activities in our CRM system.
• Identify and escalate issues that may impact processes.
• Follow up actively with clients on ticket statuses.
• Escalate undefined issues to 2nd tier or higher level

To succeed in this role, we believe that you have:

• Proficiency in identifying, analyzing, and resolving problems.
• Excellent organizational skills, accuracy, and multitasking ability.
• A demonstrable interest in technology (IT/Telematics/Software/Mechanics).
• A proactive and results-driven attitude