Technical Support Specialist – Empower US & Global Customers with Intellige

at  Safetica as

Safetica, a global leader in Intelligent Data Security, protecting companies worldwide against data leaks and internal threats, is looking for a Technical Support Specialist to join our growing Customer Support Teams:

LATAM - BOGOTÁ, COLOMBIA.

Our global customers and partners depend on our product to protect sensitive data wherever it’s used. Occasionally, they need expert guidance to ensure their experience remains seamless and enjoyable - and that’s where we step in!
If you’re seeking a role where your growth matches the rapid pace of company’s expansion, join a dynamic Customer Support team in Brno/Bogotá. You’ll collaborate closely with our Customer Support team in Czech Republic/Colombia ensuring seamless global cooperation.
Position based in Colombia: You’ll also play a key role in supporting the US market, ensuring exceptional service for our American customers.
With opportunities for growth, you can specialize in areas such as project implementation, customer success management, troubleshooting and more.
We have an amazing office in Brno/Bogotá, and we’d love for you to be there! Being present helps you connect and collaborate with your colleagues in person, which is something we value.

TECHNICAL SKILLS

• Knowledge of network and security technologies (e.g., VPN, proxy servers, Active Directory).
• Experience with CRM tools (e.g., HubSpot, Salesforce), managing Windows workstations and servers.
• Familiarity with macOS, including basic troubleshooting and system configuration.
• Experience with MS SQL Studio, (managing permissions, analyzing databases, and basic data editing).
• Knowledge of IT security and cybersecurity concepts (e.g., data protection, sensitive data classification, user access management).

• Solve products issues and requests raised by customers and partners.
• Deploy, manage, and analyze Safetica’s solution to enhance product adoption, customer satisfaction, and meet customer needs.
• Provide training and share technical knowledge with customers and partners.
• Collaborate with internal departments like Product Management, Marketing, and Sales to ensure the product aligns with business needs.
• Implement AI in our e-learning and Knowledge Base platform, with a focus on automation and improving the support journey.