Technical Support Specialist

at  hearinglifeCanada

Toronto, ON, Canada -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate21 Jan, 2025Not Specified21 Oct, 20241 year(s) or aboveWorking Experience,Microsoft Products,Microsoft Azure,Time Management,Active Directory,Bitlocker,Communication Skills,WindowsNoNo
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Description:

SCOPE

Reporting to the Director of IT, the Technical Support Specialist provides phone-based technical assistance to end users, troubleshooting issues related to hardware, software, and network systems. You will be responsible for efficiently resolving customer queries, ensuring a high level of customer satisfaction, and escalating more complex issues to the appropriate support teams when needed. In addition, the Technical Support Specialist will help oversee the IT department’s ticket queues, ensuring all requests are properly categorized, prioritized, and resolved as quickly as possible.

REQUIREMENTS, EXPERIENCE AND CONSIDERATIONS

  • College Degree preferred, or combination of work experience and professional certifications
  • Professional certifications a plus (CompTIA, HDI, ITIL, Cisco, Microsoft)
  • Minimum 1 years working experience in a Service Desk or technical support function
  • Strong working knowledge and troubleshooting skills for Microsoft products (Windows, Office, etc)
  • Experience administrating with the following technologies: SCCM, MS Exchange, Office365 Admin console, Active Directory, Bitlocker, Microsoft Azure, DHCP, LAN, WAN
  • Excellent time management and organizational skills
  • Excellent written and verbal communication skills
  • Highly self-motivated, proactive, and results driven
  • Comfortable working in a fast-paced environment
  • Experience working with retail environments a plus
  • Ability to lift 25 lb boxes

Responsibilities:

Please refer the Job description for details

REQUIREMENT SUMMARY

Min:1.0Max:6.0 year(s)

Information Technology/IT

IT - Hardware / Telecom / Technical Staff / Support

Help Desk

Graduate

College degree preferred or combination of work experience and professional certifications

Proficient

1

Toronto, ON, Canada