Technical Support Specialist

at  Housecall Pro

WHY HOUSECALL PRO?

Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes.
We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well. We care deeply about our customers and foster a culture where our company, employees, and Pros grow and succeed together. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros.

QUALIFICATIONS:

• 1+ years experience in full-time customer support, account management, or sales
• 1+ years payroll experience preferred
• In-depth understanding of iOS and Android devices
• High school diploma or equivalent; Bachelor’s degree is a plus
• Experience in developing relationships with new customers

• Act as a primary point of contact with our customers - the Pros
• Pay prompt attention to details and resolve Pro issues with limited information
• Eloquently troubleshoot issues and provide assistance to a broad base of customers
• Recommend improvements to Pros’ current workflows and provide relevant knowledge of how the software works
• Provide Pros with best practices on how to more efficiently run their business
• Suggest creative solutions or workarounds when possible to resolve a Pro’s need
• Quickly identify and escalate technically complex tickets to our Engineering team
• Speak with a Pro over the phone should the need arise