Technical Support Specialist HRC (m/f/d)

at  Husky Technologies

Are you looking to join a world-class manufacturing organization? At Husky TechnologiesTM, we strive to be the best with a strong foundation built on innovation, collaboration and a unique culture with great people. If you are attracted to bold goals, believe in uncompromising honesty, support mutual respect, care about environmental responsibility, have a passion for excellence and a desire to make a positive contribution – we want you to join the Husky TechnologiesTM team!

JOB DESCRIPTION

After an initial training period, you will be responsible to resolve after-market customer inquiries and issues through a combination of support by e-mail, phone, virtual tools and customers visits. Regular reporting within our service documentation tools will be part of your daily work. In this role you will be working with different teams in order to drive resolution of complex issues. You will report to the EMEA Hot Runner Technical Support Manager and will be based in Luxembourg. The position offers great challenges and has an impact on the final business result and growth. It is a unique opportunity to combine technology and inter-human contacts.

QUALIFICATIONS

Main

• Customer focus mindset
• 5 years’ experience on injection molding industry
• Solid knowledge on plastics processing
• Solid knowledge on tool making
• Demonstrated experience in troubleshooting
• Ability to troubleshoot problems systematically (critical thinking)
• Excellent communication skills
• Capacity to summarize complex topics into its key elements
• Multitasking, team player, energetic, engaged and positive attitude
• Fluent in English

Secondary

• Experience with hot runners
• Experience with temperature controllers and other auxiliaries
• Familiar with injection molding plant / tool room environments
• Knowledgeable in Metrology
• Husky product knowledge
• Knowledge on electronics and automation
• Fluent in Spanish, Italian, or French are an asset

Husky TechnologiesTM offers a competitive compensation and benefits package and excellent opportunities for growth and advancement. We are committed to equal employment opportunity and respect, value and welcome diversity in our workplace. Husky TechnologiesTM also values being a great place to work and strives to maintain a safe workplace. No agency or telephone inquiries please

Technical lead

• Understand customers’ expectations – define success criteria
• Lead the issue discovery phase by clearly defining what is the problem and what are the symptoms
• Apply proven solutions based on described symptoms
• Develop final action plan as well as backup solutions
• Ensure customer’s agreement on Husky’s action plan
• Collect issue background and escalate to next level of troubleshooting when issues remain unsolved
• Sporadically visit customers in order to execute action plans
• Close the loop with customer to ensure customer satisfaction on solution applied
• <10% travel across Europe

Communication

• Develop and maintain good customer relations thru reporting and proactive status updates to customers
• Communicating effectively in both written and verbal form to customers
• Lead internal communication and escalation of critical issues

Close the loop/ continuous improvements

• Ensure that relevant knowledge created as a result of troubleshooting is shared in the form of troubleshooting guides
• Identify systematic failures and raise awareness to management
• Analyzing and reporting potential product problems and recommend improvements
• Recommending preventative maintenance for Husky Products
• Recommending Husky Product quality improvements