Technical Support Specialist II
at Thermo Fisher Scientific
Brno, Jihovýchod, Czech -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 29 Jan, 2025 | Not Specified | 31 Oct, 2024 | N/A | Good communication skills | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
ABOUT US
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue over $40 billion. Our mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them.
Thermo Fisher Scientific across the world with more than 100,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.
Responsibilities:
The ideal candidate for this position enjoys working in a multi-disciplinary and dynamic environment to address technical problems and lead, coordinate and participate in NPI/NSO projects within multi-cultural team. If you enjoy solving the most complex cases of high-performance systems, this is an excellent opportunity.
- Provide worldwide 3rd line technical support up to system level of TEM products
- Represent Service in Module projects for the Manage Sample/Motion team from initiation to regular production Phase
- Streamlines technical communication between Production, R&D, Business Unit and Global Tech Support.
- Create and maintain documentation for all type of microscopes and their modules.
- Provide (cross)-training within the Service organization on your expertise.
- Provide „root cause“ analysis, initiate follow up and actively take part in preventing technical issues.
- Collect, analyze and report data for the purpose of improving the efficiency and effectiveness of our service organization
- Lead Practical Process Improvement (PPI) tasks up to successful completion to drive continuous improvement.
- Postmortem analysis for solved support calls, cooperation on and leading continuous improvement projects
- Seek for opportunities to improve product quality and serviceability
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Information Technology/IT
IT - Hardware / Telecom / Technical Staff / Support
Other
Graduate
Proficient
1
Brno, Czech
