Technical Support Specialist
at Konami Gaming Inc
Las Vegas, NV 89119, USA -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 23 Jan, 2025 | Not Specified | 24 Oct, 2024 | 1 year(s) or above | Good communication skills | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
Konami Gaming is looking for a Technical Support Specialist to join our team!
ADDITIONAL REQUIREMENTS:
- Part time/up to 20 hours. Must be available evenings, weekends, and holidays.
Responsibilities:
THIS IS A PART TIME ROLE, AND MUST BE AVAILABLE TO WORK HOLIDAYS, WEEKENDS AND NIGHTS.
This position is responsible for technical and customer support for Games R&D related (e.g., iGaming, HHR, NYL, Bingo, etc.) systems, games, and infrastructure. Responsibilities include providing technical support; providing customer/operator support; troubleshooting technical related issues; researching and escalating reported issues; providing immediate assistance when issues are reported; updating/creating technical documentation. The incumbent will ensure common issues and resolutions are well documented and shared amongst team members. This position requires the working of non-business hours and holidays to provide immediate support to customers and operators with no-to-minimum supervision.
WHAT YOU’LL BE DOING:
- Function as first point of contact when there is a customer or operator request, question, or issue.
- Providing technical and customer support to clients, customers, and operators.
- Troubleshooting Games R&D related systems, game, and user related issues.
- Escalating issues to appropriate team members after thorough research/testing is conducted/provided.
- Providing immediate assistance to common Games R&D related system, game, and user related issues.
- Maintains and updates customer relationship management and bug tracking systems.
- Updates and creates clear/concise technical documentation.
- Working non-business hours and holidays to provide immediate support to the customers and operators.
- Performing additional tasks or projects to improve overall productivity, efficiency, and level of service, as assigned.
- Always complies with the companys regulatory guidelines and corporate policies.
- Maintains confidentiality regarding the company, products, and employee information.
REQUIREMENT SUMMARY
Min:1.0Max:6.0 year(s)
Information Technology/IT
IT - Hardware / Telecom / Technical Staff / Support
Help Desk
Graduate
Proficient
1
Las Vegas, NV 89119, USA
