Technical Support Specialist

at  Micro Focus

OPENTEXT

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

Diagnose, troubleshoot, and identify/resolve issues related to service and product offerings for Microsoft 365.
Manage multiple customer cases simultaneously, while maintaining high levels of customer satisfaction
Ensure all case-related information and activities are accurately documented and provide timely progress updates to customers and account managers to maintain service level agreements.
Work with other tiers, Operations and Development on technical escalations, bugs, and feature requests.
Working closely within a team.
Good written and oral communication skills in English.
Excellent customer service skills, adding to the customer experience.
A track record of good judgment and decision-making in positions with significant responsibility.