Technical Support Specialist

at  Mobotrex Inc

Description:
MoboTrex is seeking a Technical Support Specialist at our Pflugerville, TX location who will provide various forms of technical support in a predominantly Windows based environment.
MoboTrex is headquartered in Davenport, Iowa. Operations are also maintained throughout the Midwest, Texas and MidAtlantic. MoboTrex offers a positive culture where no matter what the employee’s position in the company. We engineer, manufacture, and sell a wide range of standard and custom traffic control products across America

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Education: Bachelor’s or Associate’s degree in Computer Science or Certificate after high school.
• Experience: At least two years of experience working in an onsite IT helpdesk environment.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Excellent communication, interpersonal, organization and planning skills.
• Basic understanding of existing network programs and capabilities.
• Excellent workstation, server administration and networking skills.
• Ability to explain technical issues to technical and non-technical employees and internal customers.
• Proficient with Microsoft Office Suite or related software.
• Proficient with or the ability to quickly learn an array of computer hardware and software.
• Good analytical approach and resilient mentality towards problem solving
  Physical Demands and Work Environment: Must be able to verbally communicate clearly (regularly talk and hear), read at a distance and close to eyes with or without correction. Prolonged periods of sitting at a desk and working on a computer. Occasional lifting up to 30 lbs. Primarily works onsite in an office environment with time spent on the manufacturing floor. Willing to occasionally work after hours to assist changes or repairs

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Act as initial point of contact from internal client support regarding any application, hardware-related inquiry or issues related to Microsoft Office, Windows OS, Citrix-based solutions or smart devices
• Perform basic entry level system administration such as AD user creation and PC setup.
• Work independently to monitor and complete tasks in the queue
• Continually evaluate opportunities to improve efficiency and effectiveness when resolving issues
• Installs and maintains peripheral devices including printers, hubs, routers, and other equipment when necessary.
• Assists in periodic diagnostics and testing to ensure optimal network function and minimal downtime.
• Maintains email and intranet services, adding and removing users and accounts.
• Collaborates with IT Director to review and analyze hardware and software needs.
• Identifies, investigates, and resolves users’ problems with computer software and hardware.
• Fields support calls, chat, email, and/or other communication from users with inquiries regarding software issues, connectivity, printing, and similar concerns.
• Applies knowledge of computer software, hardware, and procedures to solve problems.
• Collaborates with other staff to research and resolve problems.
• Arranges service by software or hardware vendors to repair or replace defective products.
• Maintains knowledge of technological innovations and trends.
• Create documents to maintain a process for new procedures and modify existing ones
• Performs other duties as assigned.
  Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Education: Bachelor’s or Associate’s degree in Computer Science or Certificate after high school.
• Experience: At least two years of experience working in an onsite IT helpdesk environment