Technical Support Specialist

at  Open Text Corporation

YOUR IMPACT:

We are looking for a technically dynamic and resourceful individual who can provide exceptional technical customer support in a challenging and rewarding environment. You will be joining a team that provides world-class technical customer support to a variety of enterprise customers while working across business units to ensure that customer satisfaction is met in every form.
Your focus will be supporting the suite of products within complex customer environments while suggesting techniques and tools for application development. Strengthen our Technical support team at our location in Grasbrunn near Munich with your commitment as a Technical Support Specialist (m/f/d) in SAP/Vendor Invoice Management.

• Identifying and resolving customers’ issues in a timely manner (by published response times) via telephone support and written correspondence.
• Managing customer relationships and clearly documenting all interactions within the company database.
• Providing suggestions for alternate support options for customer issues that are not related to OpenText’s products.
• Testing of OpenText product issues within various environments for validation and solution purposes.
• Creating technical documentation for the OpenText Knowledge Base and publishing SAP Notes.
• Collaborating with other departments and teams to troubleshoot issues.
• Reporting software bugs and customer suggestions.