Technical Support Specialist
at Open Text Corporation
Waterloo, ON, Canada -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 20 Jan, 2025 | Not Specified | 21 Oct, 2024 | 2 year(s) or above | Good communication skills | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
Responsibilities:
- A dynamic work environment that encourages innovation and continuous learning, with access to professional development opportunities. Collaborate with cross-functional teams to enhance your problem-solving capabilities while delivering an exceptional customer experience.
- Utilize technical expertise in Windows 10/11, Server 2016/2019, Linux/UNIX, macOS, iOS, and Android environments to solve complex technical issues across diverse platforms.
- Engage with core networking concepts, including TCP/IP, DNS, DHCP, subnetting, firewalls, and HTTPS/SSL.
- Exposure to forensic and security processes, including imaging, write blocking, secure storage, incident response, and mobile phone forensics. Utilize security and traffic analysis tools like Zeek and Suricata.
- Utilize communication skills, translate complex technical concepts into clear, concise messages for both technical and non-technical audiences.
- Hands-on experience with database and web server management, work with MSSQL, SQL, and IIS to support secure operations. Work within a vLab to replicate customer concerns and develop creative solutions to challenges.Participate in late shift rotations and on-call support to gain experience in managing critical issues under pressure.
REQUIREMENT SUMMARY
Min:2.0Max:3.0 year(s)
Information Technology/IT
IT - Hardware / Telecom / Technical Staff / Support
Help Desk
Trade Certificate
Experience working with databases (mssql sql oracle) web servers (iis apache) and an understanding of web services and ssl certificates.
Proficient
1
Waterloo, ON, Canada
