Technical Support Specialist SAP/Vendor Invoice Management
at Open Text Corporation
Reading, England, United Kingdom -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 28 Dec, 2024 | Not Specified | 29 Sep, 2024 | 2 year(s) or above | Good communication skills | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
Responsibilities:
- Identifying and resolving customers’ issues in a timely manner (in accordance with published response times) via telephone support and written correspondence
- Managing customer relationships and clearly documenting all interactions within the company database
- Providing suggestions for alternate support options for customer issues that are not related to Open Text’s products
- Testing of Open Text product issues within various environments for validation and solution purposes
- Authoring technical documents for inclusion in the Knowledge Center Base
- Collaborating with other departments and teams in troubleshooting issuesReporting software bugs and customer suggestions
REQUIREMENT SUMMARY
Min:2.0Max:7.0 year(s)
Information Technology/IT
IT - Hardware / Telecom / Technical Staff / Support
Software Engineering
Graduate
Proficient
1
Reading, United Kingdom
