Technical Support Specialist (Systems Administrator)
at Toronto Community Housing
Toronto, ON, Canada -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 26 Dec, 2024 | USD 49 Hourly | 30 Sep, 2024 | 5 year(s) or above | Good communication skills | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
Responsibilities:
- Provide second level on-site/remote support for LAN/WAN, servers, networking, cloud computing infrastructure including the configuration, installation, hardware and software support
- Support and administration of Azure Cloud foundations and services including cloud backup and recovery
- Identify, document, escalate and manage vulnerability resolutions
- Implement solutions based on best practices and compliance with cybersecurity and corporate guidelines
- Strong technical lead to troubleshoot Hybrid Cloud/On-prem infrastructure to resolve operational issues and restore/optimize services
- Proactively engage with vendor professional services to monitor, identify, troubleshoot escalate and resolve core infrastructure components
- Working closely with the IT Architecture team to develop a server/application design strategy and make recommendations regarding future enhancements.
- Assist with project plan development, requirements gathering, research, solution evaluation and recommendation
- Support IT project lifecycle including building/configuring Development/Quality Assurance/User Acceptance Testing, and Production environments aligned to CIS hardening standards
- Provide technical guidance for project team members with respect to specific projects or tasks and monitor progress and results. Ensure project deliverables are completed accurately and on time
- Assist Cybersecurity with risk assessments on emerging threats, vulnerabilities and developing remediation action plans.
- Collaborate with Cybersecurity Team to ensure proper controls are deployed to cloud services
- Implement/maintain infrastructure management best practices aligned to Cybersecurity policies and governance
- Identify, document, escalate cybersecurity events/incidents in strict adherence to published policies
- Provide second level support and guidance to Service Desk/fellow team members to troubleshoot, accurately diagnose and resolve infrastructure/network incidents/problems including root cause analysis
- Ensure optimal performance of the Company’s physical data, network and communications infrastructure by proactively monitoring performance indicators and troubleshooting connectivity problems
- Monitor DEV/UAT/PROD environment health and initiates corrective actions as required
- Escalate issues, problems, risks, and constraints to appropriate parties for clarification and resolution
- Analyze patterns and trends in problems encountered to identify and address common user issues
- Collaborate with Incident Manager to identify and integrate event management alerts in ServiceNow
- Perform data backup and recovery to ensure the integrity and availability of user data, databases and the network environment
- Review and install operating system/service pack/security updates to ensure the sustainability, reliability, availability and security of corporate infrastructure environment
- Develop and maintain technical documentation, run books, deployment/operational support procedures
- Configure, document and deploy compliant infrastructure and supporting services to cloud platform
- Document, maintain and test BCP/DR plans to ensure business continuity
- Attend weekly ITSM, Operations Review and Incident/Problem Review meetings as required
- Interface directly with end users and key stakeholders as required
- Participate in after-hours on-call rotation with fellow team members
- Some travel may be involved
Other duties as deemed necessary
What you’ll need
Bachelor’s degree in computer science or equivalent combination of education, certification
- 5+ years of experience in cloud infrastructure administration, developing, coordinating, planning, delivering and deploying cybersecurity practices hybrid cloud/on-premises environment
- Recognized certificate in one of the following: Microsoft Azure Administration (AZ104), MCSE, CCNP, CCNA, CompTIA Server+, MCSE, CompTIA Cloud+, or VCP is preferred
- Previous experience with Azure Infrastructure-as-a-Service (IaaS), Platform-as-a-Service (PaaS) and Software-as-a-Service (SaaS)
- Solid understanding of enterprise storage, compute and networking technologies
- Working knowledge of Azure Active Directory Connect synchronization software
- Experience implementing and supporting Microsoft technologies in a complex hybrid environment including Azure Active Directory, LDAP, M365, MS MFA, SharePoint, Exchange Online, Intune, Teams.
- Experience supporting MS Windows Server 2019/2016/2012, SQL Server 2016/2014/2012, IIS, Linux, etc.
- Deploy, troubleshoot, and remediate Windows server OS both on premise and on Azure
- Experience supporting, delivering and implementing cloud adoption strategies and infrastructure services
- Experience supporting distributed hybrid infrastructure environment including MS Azure, Cisco Blade servers; Hitachi SAN, Hitachi Content Platform (HCP), VOIP, Cisco routers, switches and wireless
- Expertise in Implementing and supporting VMware VSphere 7/8 Enterprise, VCenter and VRealize
- Experience with supporting Zscaler (ZIA/ZPA) Secure Internet Gateway, CrowdStrike Falcon (anti-virus/endpoint detection and response/threat hunting), Tenable Nessus vulnerability management and Avast CloudCare considered definite assets
- Previous experience supporting with Cisco Unified Communications Manager (CUCM) and WebEx
- Previous experience with Commvault backup and recovery
- Proven technical system management skills, specifically with technical issues at the server and Local Area Network level; experience with server and network management software; server configuration and installation problem determination and resolution
- Familiarity with incorporating CIS (Center for Internet Security) benchmark and hardening standards
- Strong knowledge of Information and Cybersecurity principles, best practices, and industry standards
- ITIL certification and previous experience with ServiceNow
- Proven commitment to customer service, performance quality, and continuous improvement
- Strong conceptual, analytical, and problem-solving skills with good oral and written communications skills
- Work effectively as part of a team, independently and after hours as required.
- Ability and sensitivity in providing respectful service to diverse populations (age, race, language, gender, sexual orientation, culture and disability
REQUIREMENT SUMMARY
Min:5.0Max:10.0 year(s)
Information Technology/IT
IT Software - Network Administration / Security
Systems Administration
Trade Certificate
Administration, CCNP
Proficient
1
Toronto, ON, Canada
