Technical Support Specialist - Thermal Management

at  nVent

We zijn op zoek naar mensen die hun innovatie inzetten voor ons succes - en dat van henzelf. Word onderdeel van een organisatie die voor een beter beveiligde wereld zorgt, door onze klanten te verbinden en te beschermen met inventieve elektrische oplossingen.

WHAT YOU WILL EXPERIENCE IN THIS POSITION:

• Provide technical support for Thermal products via phone, e-mail and Online Chat for Customers, Field Sales and Customer Service.
• Assist in developing new opportunities and interacting with customers to increase sales of an organization’s products and/or services.
• Process external and internal customer questions concerning technical queries, and quotes, efficiently and timely.
• Process and maintain quotes within the ERP/Salesforce operating system.
• Assist the Customer service team in reading and communicating customer complaint cases.
• Provide in-depth technical support for professional customers (Planners, Architects, Consultants, Installers, Contractors, Specialized Distributors and nVent Representatives).
• Provide Pre-Design deliverables, and coordinate the work of other departments if this work was delegated to another executor.
• Manage and create quotes for configured and other MTO products.
• Provide support for troubleshooting installation issues & start-up assistance by telephone, virtual digital meeting, and in writing.
• Know nVent software products and develop technical simulations such as heat loss calculation for piping and other applications.

Please refer the Job description for details