TECHNICAL SUPPORT SPECIALIST TO OUR CUSTOMER SUCCESS TEAM

at  Pihr

ABOUT THE POSITION AS TECHNICAL SUPPORT SPECIALIST

We are continuing our on-going expansion across Europe and the Nordics and are therefore looking for one or several Technical Support Specialists to join our Customer Success team.
Are you passionate about helping others and thrive in a fast-paced environment? As a Technical Support Specialist with us, you’ll be at the heart of our commitment to delivering exceptional customer experiences. This is more than just a job; it’s an opportunity to be part of a dynamic team that values innovation, collaboration, and personal growth.
As a Technical Support Specialist, you’ll be the first point of contact for our customers, providing them with top-notch assistance and solutions. You’ll work closely with our Customer Success and Product teams to ensure our customers get the most out of our products and services. Your role will be crucial in maintaining customer satisfaction and loyalty, helping us build long-lasting relationships.

In the role you will do the following:

• Customer Interaction: Respond to customer inquiries via phone, email, and chat, providing timely and accurate solutions to their questions and issues.
• Problem Solving: Diagnose and troubleshoot technical problems, guiding customers through solutions or escalating issues when necessary.
• Product Expertise: Develop a deep understanding of our products and services to effectively assist customers and provide insightful recommendations.
• Collaboration: Work closely with the Customer Success team to share insights, report bugs, and contribute to improving our products and services.
• Customer Feedback: Gather and document customer feedback, helping to identify trends and areas for improvement in our offerings.
• Documentation: Create and maintain detailed support documentation, FAQs, and guides to help customers resolve common issues on their own

Your background is probably from a customer and/or technical support role, preferably in a SaaS or technology driven company with at least +2 years’ of experience. You have good proficiency in using helpdesk software, CRM systems and basic trouble shooting tools. You are strong communicator (both verbally and in writing) and fluent in Swedish and English. You are a person that have a passion for helping customers and are committed to delivering outstanding services.
PIHR offers an inclusive and fun work environment with a positive high-energy culture. We are purpose driven and want to improve the global workplace for millions of people.
If you’re ready to take on a role where your skills and passion for helping others will shine, we’d love to hear from you!

• Customer Interaction: Respond to customer inquiries via phone, email, and chat, providing timely and accurate solutions to their questions and issues.
• Problem Solving: Diagnose and troubleshoot technical problems, guiding customers through solutions or escalating issues when necessary.
• Product Expertise: Develop a deep understanding of our products and services to effectively assist customers and provide insightful recommendations.
• Collaboration: Work closely with the Customer Success team to share insights, report bugs, and contribute to improving our products and services.
• Customer Feedback: Gather and document customer feedback, helping to identify trends and areas for improvement in our offerings.
• Documentation: Create and maintain detailed support documentation, FAQs, and guides to help customers resolve common issues on their ow