Technical Support Specialist

at  Verisure Services UK Limited

QUORUM BUSINESS PARK, LONGBENTON - NE12 8BU

Salary: £23,000 - £25,000 per annum + Performance based bonus
Working hours: Full time, 37.5 hours per week, shift pattern between 9am – 8pm Monday-Sunday (5 days on 2 days off)
Holidays: 21 days plus bank holidays increases to 23 days plus bank holidays after 1 years’ service
Are you a tech lover?. Do you have customer service experience?
We are looking for passionate and dedicated Technical Support Advisors to assist our Verisure colleagues in the field. This role will suit someone who is motivated and looking for an exciting new opportunity.
Verisure is the leading European provider of professionally monitored security systems with 24/7 response services. We protect over 5.1 million families and small businesses across 17 countries in Europe and Latin America. Our mission is to provide our customers peace of mind by protecting what matters most to them.

ABOUT US

Verisure is Europe’s fastest-growing monitored security company and continues to strengthen its presence internationally. More than 4 million families and businesses rely on our innovative technology to protect what matters most to them. We hold the number 1 position in all 10 of our top 10 markets, supported by 20,000+ passionate colleagues. We are people protecting people and we are building an engaged and high-performance Company to become #1. Our rapid expansion and ongoing success are expected to continue. As a result, Verisure is creating a new, exciting, rewarding, and impactful positions to support its ambitious growth plan.

• Providing Advanced Technical Support: You’ll diagnose and resolve complex technical issues related to our alarm security systems, Arlo cameras, and proprietary software. Support is delivered through phone, web chat, and email.
• Delivering Outstanding Customer Service: You’ll offer top-notch support to our sales security consultants and field technicians, fostering strong, collaborative relationships with on-site colleagues.
• Conducting Alarm Testing & Troubleshooting: You’ll carry out alarm system testing and troubleshoot product faults, ensuring optimal performance.
• Incident Logging & Data Management: Accurately document all incidents and communications in our database. Keeping information up to date is crucial for identifying recurring faults and testing new solutions.