As part of a Service Experience Centre you will work in a fast paced, collaborative environment, providing remote support to our clients. Our ideal candidate is passionate about customer service with technical aptitude. Xerox has a proven track record of providing a top tier training program – if you have a customer service background, are targeting a role that offers work-life balance and a strong, friendly culture full of interactive team members you are encouraged to apply!

As one of our UK agents, a day in the life would look like:

• Providing outstanding service to our clients. It is imperative that our customer devices are working correctly, and that they always receive top-notch service. You’ll be a good listener, have empathy with the customer and enjoy solving their problems.
• Using a range of different technologies from our various ticketing systems, to our Genesys telephony and email platform to our innovative AI and AR tools – while previous experience isn’t a requirement for our applicants, an ability to learn fast is!
• Thinking about what we can do better & differently to improve the next customer interaction. Xerox has a culture of problem solving and innovation from everyone, not just our specialist research labs….

What’s in it for you?

• Full Benefits Package (BUPA, Holiday Pay, Vacation Days, Pension and more!!)
• Access to Xerox exclusive employee discounts (Perks at Work, You at Work + others)
• Positive work environment full of collaboration and growth opportunities.
• Learning and development opportunities including an ongoing training and coaching cycle

What do we do?
Our core business is printing and we’ll be looking for you to provide technical support to our hardware and associated network and software where needed
We’re a growing business with more software alongside scanning, marketing and other data management and development services. Be prepared to learn and adapt!
As well as taking calls, you’ll need to react to device alerts, chats, emails and other tickets.

Qualifications:

• Customer Service and Problem Solving skills are a must!
• Ability to perform in a high volume, fast paced environment
• Excellent communication through multiple avenues including phone support, video, email and chat
• Provide proof of Citizenship (i.e. passport, documentation, etc) as well as residency in the UK of a minimum of 5 years due to Government Security Clearance needed

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Please refer the Job description for details