Technical Support Team Lead
at Custodia
Knutsford, England, United Kingdom -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 16 Nov, 2024 | GBP 50000 Annual | 18 Aug, 2024 | N/A | Interpersonal Skills,Code,Server Administration,Access,Ansible,Automation Tools,Git,Leadership,It,Visas,Linux,Cloud Services,Troubleshooting,Network Security,Security Protocols,Management Skills,Oracle Vm,High Pressure Situations,Operating Systems | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
GC Green Card |
Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
Job Title: Technical Support Team Leader
Location: Knutsford, Cheshire. ** This is an office based position
Company Overview:
Custodia is a fast-growing SME with a global presence, based in Knutsford, Cheshire, specializing in the Financial Banking sector. We are seeking a dynamic and experienced Technical Support Team Leader to join our expanding team. This is a critical leadership role, responsible for managing and driving a team of Level 1 and Level 2 support experts. This is an exciting opportunity to work onsite and make a significant impact on innovative projects involving mission-critical systems in a 24-hour operation environment.
KEY REQUIREMENTS:
- Experience:
- Minimum of 5 years in IT support roles with a focus on MS Azure, including at least 3 years in a leadership or management role.
- Proven track record in leading and managing technical support teams, with a strong emphasis on leadership and people management skills.
- Experience with mission-critical systems and a demonstrated ability to handle high-pressure situations.
- A background in telecoms platforms as a service or communication would be an advantage, particularly in managing cross-functional teams and stakeholder relationships.
SKILLS:
- Exceptional leadership, management, and team-building abilities.
- Excellent communication and interpersonal skills, with the ability to influence and collaborate across all levels of the organization.
- Strong problem-solving skills with a proactive approach to managing challenges.
- Ability to prioritize and manage multiple tasks in a fast-paced, dynamic environment.
ADDITIONAL REQUIREMENTS:
- Candidates must be eligible to work in the UK as our client does not have a license to sponsor visas.
- Must have a valid drivers license and access to a car.
Responsibilities:
- Leadership and Management: Provide strong leadership to the support team, setting clear goals, expectations, and performance standards. Inspire and motivate the team to achieve high levels of customer satisfaction and operational excellence.
- Team Development: Mentor, coach, and develop team members, fostering a culture of continuous learning and professional growth. Conduct regular performance reviews and identify training needs.
- Support Operations: Oversee the day-to-day operations of the support team, ensuring that all incidents, service requests, and technical issues related to mission-critical systems are resolved efficiently and within agreed SLAs in a 24-hour operation environment.
- Escalation Point: Act as the primary escalation point for customers, ensuring that their concerns are addressed promptly and effectively, maintaining a high standard of service.
- Service Ownership: Take ownership of the services provided by the team, ensuring they align with business objectives and meet customer expectations consistently.
- Strategic Planning: Collaborate with senior management to develop and implement support strategies that align with the companys objectives and drive continuous improvement in service delivery.
- Stakeholder Engagement: Serve as the primary point of contact for key stakeholders, ensuring effective communication and collaboration across departments to address support-related challenges.
- MS Azure Expertise: Provide high-level support and guidance on MS Azure infrastructure and systems, ensuring optimal performance and reliability.
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Information Technology/IT
IT - Hardware / Telecom / Technical Staff / Support
Software Engineering
Graduate
Proficient
1
Knutsford, United Kingdom