Technical Support Technician

at  Kezber

JOIN A DEDICATED AND DYNAMIC TEAM, SERVING RENOWNED CLIENTS!

At Kezber, we are a well-established company recognized for our expertise in IT solutions for nearly 30 years. As a Technical Support Technician (internal title : Technical Support), you will have the opportunity to work with a variety of large-scale clients, facing new and stimulating challenges every day. In this multi-client role, each day brings unique situations that test your technical skills and adaptability. With the support of a competent and dedicated team, we offer an environment where you can progress, learn, and build a rewarding career. Join us and contribute to a team that values excellence!

JOB DESCRIPTION

In this versatile role as a Technical Support Technician, you will be required to :

• Provide superior quality service to our clients by responding to their support requests and ensuring thorough follow-up.
• Diagnose and resolve various technical issues, including supporting systems such as Windows Server, Office 365, Hyper-V/VMware, and various network and security solutions (firewall, enterprise antivirus).
• Contribute to the continuous improvement of support processes and ensure information security.
• Assist in the deployment of modern solutions like Azure and Microsoft Teams.
• Travel as needed, according to assignments, to provide on-site support to clients.

DESIRED PROFILE

We are looking for a candidate with the following skills :

• Technical skills : Solid knowledge of IT support, including Windows environments, networking, and cloud solutions (an asset: Microsoft certifications, SonicWALL firewall).
• Customer service : You have a customer-oriented attitude and can manage situations under pressure with calm and assurance.
• Adaptability and autonomy : Every day is unique, and you are ready to face new challenges daily.
• Mobility : A driver’s license is required for certain client visits.
• Bilingualism : French is essential; English is an asset as some of our clients speak only English.

• Provide superior quality service to our clients by responding to their support requests and ensuring thorough follow-up.
• Diagnose and resolve various technical issues, including supporting systems such as Windows Server, Office 365, Hyper-V/VMware, and various network and security solutions (firewall, enterprise antivirus).
• Contribute to the continuous improvement of support processes and ensure information security.
• Assist in the deployment of modern solutions like Azure and Microsoft Teams.
• Travel as needed, according to assignments, to provide on-site support to clients