Technical Support with French (1st level)

at  Atos

WHO WE ARE.

We are a team of passionate experts with a clear ambition: applying digital technology to advance what matters for our clients and society.
Together we create reliable and responsive digital foundations for the world’s businesses, institutions, and communities.
Learn more on Advancing what matters

REQUIREMENTS:

• Basic knowledge of Windows, UNIX, Linux, Database (Level 1, but not 0)
• Proficiency in French (ideally B2, minimum level B1)
• Ability to work in shifts, providing 24/7 support;
• Strong teamwork skills;
• Methodical and disciplined approach to work;
• Excellent communication abilities;
• Initiative and good learning abilities .

LEARN MORE ABOUT US:

At Atos, we embrace diversity as the ultimate engine of ingenuity for our clients, and we constantly strive to create a culture where people feel supported and encouraged. Read more about our commitment here .
Whether it is fighting climate change, promoting digital inclusion, or ensuring trust in data management – tech for good sits at the core of our identity. With numerous global recognitions for our ESG practices, we are committed to building a better future for all by harnessing the power of technology. Learn more here.

LEARN MORE ABOUT US

At Atos, we embrace diversity as the ultimate engine of ingenuity for our clients, and we constantly strive to create a culture where people feel supported and encouraged. Read more about our commitment here.
Whether it is fighting climate change, promoting digital inclusion, or ensuring trust in data management – tech for good sits at the core of our identity. With numerous global recognitions for our ESG practices, we are committed to building a better future for all by harnessing the power of technology. Learn more here

• Provide Level 1 guidance for incidents and issues to which we are notified by our customers or by monitoring systems;
• Troubleshoot and diagnose hardware and software issues;
• Install and configure software and applications;
• Plan and execute changes and releases;
• Monitor system performance and ensure systems are running optimally;
• Create and maintain documentation for system configurations and procedures;
• Collaborate with other IT teams to resolve issues and improve system performance;
• Assist end-users with technical issues and provide training as needed;
• Maintain hardware inventory and perform regular maintenance on systems;