Technical System Analyst

at  Seaspan ULC

The Technical System Analyst maintains operational excellence of Seaspan Ferries’ Operational Technology (OT) and the infrastructure and hardware supporting its Information Technology (IT), such as access control and CCTV systems. Working closely with team members and directly supporting end users, the Technical System Analyst responds to user needs while determining appropriate urgency and priority. This role contributes to the design and development of new IT/OT capabilities to suit Seaspan’s growing needs.

• Identifies trends or root cause behaviours for resolving technical issues relating to hardware, application or integration errors. Works with various partners and vendors to resolve production issues.
• Provide end-user support and maintains relationships through incident resolution.
• Performs administration functions such as security changes and system monitoring.
• Performs preventative maintenance, including the installation of firmware, service packs, patches, hot fixes, anti-virus software etc.
• Configures, deploys and supports IT/OT hardware devices and software.
• Produces incident reports and troubleshooting knowledge articles.
• Provides emergency production support; liaising with end users, other IT teams and vendors to troubleshoot and provide solutions.
• For simple or out-of-the box system changes, works with users and vendors to clarify and document requirements using techniques such as interviews, site visits, process analysis, and proactively make solution recommendations.
• Participates in the rollout of process improvements; proactively identifies and makes suggestions for new improvements.
• Performs additional duties as assigned.