Technical Trainer (00008866)

at  Auto General Insurance

The purpose of this role is to train and enhance competencies of our Recoveries and Settlements claims consultants whilst improving processes and performance through trianing activities and process refi nement to create a culture of high performance with high integrity within the Motor Claims Operation. The Technical Trainer will be an integral part of the onboarding of team members, facilitating ongoing training, creating and maintaining training material, knowledge management and improving all service metrics.
(Insurance) Managing the Motor Vehicle Assessing and Parts Control functions for the area/branch
Develop and implement Recoveries & Settlements onboarding strategy to support consultants and Leaders ? Manage the onboarding of new employees to Recoveries & Settlements ? Driving improved process efficiencies by maintaining the knowledge management for Recoveries & Settlements ? Continuous improvement of the learning material for the Recoveries & Settlements to improve the onboarding of new team members and transition into their roles ? Provide a roadmap for ongoing technical training for Recoveries & Settlements ? Improving attrition and staff engagement by increasing Recoveries & Settlements knowledg

Please refer the Job description for details