Technical Trainer

at  Convoso

Convoso is a leading AI-powered contact center platform purpose-built for revenue teams. Since 2006, Convoso has remained at the forefront of innovation, consistently developing solutions to drive customer growth while supporting adherence to regulatory standards.

WHO WE ARE:

While headquartered in Los Angeles, the Convoso team can be found around the globe working in either a hybrid and remote capacity. Awarded as a “best place to work” company, our culture fosters team integrity, positive persistence, and continuous growth.
Our core platform powers successful sales teams across multiple industries, giving our customers a competitive edge and streamlined productivity. With built-in Al and automations, our product is a premium offering in a competitive space. We continue to grow our product capabilities to better serve our current customers and to expand into newer markets.
Convoso is looking for people who are excited about technology and innovation. We are a company of motivated team players with diverse backgrounds driving accelerated growth in a supportive, positive culture.
Most roles at Convoso function as “hybrid” with some opportunities for travel to in-person business events and company meetings. For remote positions, Convoso’s U.S. hiring is open to candidates who are residents of the following states: AL, AZ, CA, CO, CT, FL, GA, IL, IN, MA, MI, NC, NJ, NV, NY, OH, PA, SC, TX, UT

THE JOB:

We’re seeking an Technical Trainer to assist the Learning and Development team to train both new and existing employees. Create, edit, review, and implement eLearning materials that assist technical teams in identifying and achieving their learning objectives.

• Conduct both live and virtual training sessions, covering a wide range of advanced/technical product training topics.
• Act as technical trainer for teams needing advanced product training.
• Act as the backup trainer for the existing product basics training program
• Gain an understanding of the Convoso system and its different aspects, including learning product architecture, advanced VOIP, AI, API, etc.
• Have an understanding of generative AI and prompt engineering.
• Assist in the creation, revision, upload and publishing training materials for both internal and external training purposes.
• Assist in the creation of scripts, audio recordings, and video recordings for training videos used in technical training courses.
• Coordinate with Product, Engineering, and support departments to develop new learning programs and materials.
• Maintain a personal calendar as well as a training calendar, managing and scheduling all assigned training sessions as needed.
• Attend and host live training sessions at internal employee summits style events, as needed.