Technical Trainer

at  Core Group

KEY PERFORMANCE OUTPUTS:

1. Defining Instructional Goals for Participants

• Develop clear learning objectives using Bloom’s Taxonomy framework.
• Conduct needs analysis to identify training requirements.
• Create quizzes and assessments aligned with instructional goals.

1. Creation of Instructional Materials

• Utilize the ADDIE methodology to design effective training materials.
• Review and update sources and materials for accuracy and relevance.
• Maintain a balance of 30% theory and 70% hands-on practice in training content.
• Implement formative assessments to reinforce participant understanding.
• Develop summative assessments to evaluate participant comprehension.

1. Outstanding Delivery of Classroom Materials

• Ensure all training devices are maintained in optimal working condition.
• Effectively manage and administer learning events and classes.
• Foster learner engagement through interactive training methods.
• Consistently deliver high-quality training sessions.
• Organize instructional materials in a structured filing system.
• Keep all training content current with the latest updates and best practices.

1. Evaluation of Learning Through Assessments

• Design assessments that reflect established learning outcomes.
• Ensure assessments apply to real-world scenarios.
• Maintain a secure system for managing assessments.

1. Evaluating Instruction and Course Performance

• Compile detailed progress reports for each course delivered.
• Present progress reports bi-weekly via email or in-person.
• Assess instructor performance through monthly survey feedback.
• Evaluate learner performance based on results from summative assessments.

KEY SKILLS AND QUALIFICATIONS:

• Exceptional presentation and communication skills.
• Strong attention to detail and organizational abilities.
• Proficient in written and spoken English.
• Minimum of two years experience as a technical consultant.
• Extensive knowledge of iStore tech desk processes and operations.
• Certification in at least iOS repair courses preferred.
• Self-motivated and proactive, capable of working independently and taking initiative.
• This role is based in Johannesburg, South Africa, and requires extensive travel throughout South Africa. Remote work from other provinces is not an option for this role.
• Given the travel requirements, a valid driver’s license and personal transport are essential

Join our team as a dynamic and enthusiastic Technical Trainer based in Johannesburg! This exciting position calls for a creative and engaging individual who is passionate about technology and education. In this role, you will deliver high-quality training courses on Apple Technologies and iStore Tech Desk Policy and Processes, empowering our technical staff to provide exceptional customer service. If you have a knack for making learning enjoyable and possess a deep understanding of Apple products and services, we want to hear from you!