Technical Trainer

at  Mable

TRAINING PROGRAM DEVELOPMENT

• Design and develop training materials, modules, and curriculums for new hire training, ongoing skill development, and product/service updates.

PRODUCT AND PROCESS KNOWLEDGE

• Stay updated on HomeMade processes, services, policies, and procedures to ensure accurate and relevant training materials.

YOUR SKILLS AND EXPERTISE

• Proven experience in training coordination, delivery, evaluation and record-keeping.
• Strong communication and presentation skills, with the ability to effectively convey complex information to diverse audiences.
• Excellent interpersonal skills and the ability to build rapport and trust with trainees and colleagues.
• Detail-oriented with strong organisational and time management skills.
• Ability to work effectively in a fast-paced environment and manage multiple priorities simultaneously.
• Self motivated and enjoy working in a team towards team goals, as well as individual deadlines and KPIs.

WE ARE ONE

As an organisation we celebrate our diversity and welcome all people regardless of lifestyle, ethnicity, faith, sexual orientation, and gender identity. Aboriginal and Torres Strait Islander people are encouraged to apply.
If this role has stood out to you but you don’t feel like you ‘tick all the boxes’, we strongly encourage you to apply nonetheless. We value diversity across experience and you might well just bring something to HomeMade that we are looking for!

HomeMade is a related entity to Mable and operate as a completely separate business, however both have a shared vision for self-management.
We are a health-tech start-up established in 2020, focusing on transforming home care in Australia through our creative approach which is designed to support people in achieving their goals whilst living at home.
Leveraging on our technology platform, we are an approved provider that specialise in self-management. We partner with our customers to create unique support plans that meet their needs and optimise their funds, making the most out of their Home Care Package (HCP). Our approach is simple and keeps people in control of their package, funding, and support.
To find out more, click here.
As HomeMade grows and scales at a rapid rate, we are looking for a Technical Trainer to join our team.
As a Technical Trainer, you will play a crucial role in ensuring the continuous improvement of our HomeMade teams. You will be responsible for delivering, coordinating, evaluating and maintaining comprehensive training programs to equip our team members with the skills and knowledge necessary to deliver exceptional customer experiences and achieve role-based KPIs.
Key Responsibilities: