Technical Training and Documentation Specialist

at  Canadian Bank Note Company Limited

Internal Job Title: Technical Training and Documentation Specialist
Job Type: Permanent, Full-time
Location: Sault Ste. Marie, ON (Preferred) or Remote Location
Work Model: Hybrid (with On-site Training)

POSITION SUMMARY

As a Technical Trainer at BUMP, you will be responsible for creating and delivering in-depth training sessions and materials that improve user experiences, support successful product launches, and provide ongoing assistance to BUMP Partners. BUMP’s charitable partners include over 240 professional sports teams and several major charities in North America.

KNOWLEDGE AND EXPERIENCE

• Bachelor’s degree in Education, Computer Science, Information Technology or related field or an equivalent combination of relevant education and work experience
• Relevant certification (CompTIA CTT+, MCT, ATD) is an asset, but not required
• Knowledge of the following:
• Instructional design
• ADDIE, Bloom’s taxonomy, adult learning principles
• IT fundamentals
• 5+ years of experience in technical training or a related field
• Experience creating and maintaining documentation
• Experience facilitating virtual learning sessons

SKILLS AND ABILITIES

• Interpersonal skills
• Communication (verbal and written), teamwork and collaboration
• Critical thinking skills
• Analytical skills, problem-solving skills
• Organizational and time management skills
• Presentation skills
• Adaptability

MANDATORY REQUIREMENTS

• Ability to travel domestically/internationally approx. 3-5 weeks/year
• Ability to work outside of normal business hours on occasion as required

ABOUT US

BUMP is a CBN wholly owned subsidiary that provides secure and high integrity digital raffle products and platform solutions to most recognizable professional sports foundations as well as hundreds of very well-known and distinguished non-for-profits across North America.
CBN designs and develops industry leading solutions for the following domains: Border Security, Civil Identity, Driver Identification and Vehicle Information, Currency and Excise Control, and Lottery and Charitable Gaming. To learn more, visit www.cbnco.com.
As an Equal Opportunity Employer, Canadian Bank Note Company, Limited is committed to achieving a skilled workforce that reflects the diversity of the Canadian population. We encourage applications from women, visible minorities, people with disabilities and Aboriginal people. Canadian Bank Note Company Limited is committed to developing inclusive, barrier-free selection processes and work environments. If contacted regarding this competition, please advise the interview coordinator of any accommodation measures you may require

• Develop Training Programs
• Design and develop comprehensive training programs and materials, including manuals, guides, and online resources.
• Conduct Training Sessions
• Deliver engaging and effective training sessions, both in-person and virtually, to diverse groups of learners.
• Assess Training Needs
• Evaluate the training needs of employees or clients and tailor programs to meet those needs.
• Evaluate Training Effectiveness
• Assess the effectiveness of training programs through feedback, assessments, and performance metrics, and make necessary adjustments.
• Stay Updated
• Keep up to date with the latest industry trends, technologies, and best practices to ensure training content is current and relevant.
• Provide Support
• Offer ongoing support and guidance to trainees, answering questions and providing additional resources as needed.
• Collaborate with Stakeholders
• Work closely with other departments, such as HR and IT, to ensure training programs align with organizational goals and technical requirements.
• Maintain Training Records
• Keep accurate records of training activities, attendance, and outcomes.
• Facilitate Hands-On Learning
• Create opportunities for practical, hands-on learning experiences to reinforce theoretical knowledge.
• Adapt Training Methods
• Customize training methods and materials to accommodate different learning styles and levels of technical expertise.
• Various other duties and responsibilities.