Technical Training Manager (f/m/d)

at  Digital Realty

QUALIFICATIONS & EXPERIENCE

• Education: Engineering qualification, preferably in electrical engineering or a related field.
• Technical Expertise: Significant experience in a technical role within a data centre environment, with proficiency in data centre technologies and best practices.
• Leadership & Mentoring: Experience mentoring, coaching, or managing technical teams.
• Training Experience: Experience in developing and delivering training programs is highly desirable.
• Certifications: Industry certifications such as Certified Data Centre Professional (CDCP) or equivalent are advantageous.
• Languages: fluent in English and German

SKILLS & COMPETENCIES:

• Strong understanding of data centre infrastructure management and operations.
• Exceptional communication skills – able to explain complex technical concepts in simple terms.
• Strong leadership, planning, and project management abilities.
• Creative approach to designing engaging training programs and motivating participants.
• Proficiency with e-learning platforms and training software is a plus.

A BIT ABOUT US

Digital Realty is the leading provider of carrier and cloud neutral data centre services by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, the company’s global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx™) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 28 countries on 6 continents. We’ve 3,500+ colleagues around the world who work together, come up with life-changing solutions and create connections that matter every day.

ABOUT THE ROLE

As we expand, we’re seeking a passionate and experienced Technical Training Manager (f/m/d) to help us empower our engineering teams through world-class training and development programs. This is an exciting opportunity to play a pivotal role in shaping the future of our workforce by developing, delivering, and continuously improving training solutions for our data centre operations.

KEY RESPONSIBILITIES

As a Technical Training Manager, you will be responsible for ensuring our teams have the skills, knowledge, and capabilities necessary to meet the demands of the modern data centre environment. This includes:

• Training Program Development:
• Lead the design and creation of technical training programs and materials, including manuals, online modules, and videos tailored to data centre services.
• Work with subject matter experts (SMEs) and stakeholders to ensure content is up-to-date, relevant, and meets the specific needs of various roles.
• Customize training programs for different levels of expertise within the organization.
• Delivery of Training Solutions:
• Ensure effective delivery of both in-house and outsourced training programs, utilizing the latest methods such as simulations, mentoring, on-the-job training, and professional development classes.
• Deliver training programs directly when required, ensuring a hands-on, engaging learning experience.
• Manage internal training resources and collaborate with external providers as necessary.
• Program Evaluation & Continuous Improvement:
• Evaluate the effectiveness of training solutions through feedback, tests, and evaluations to ensure continuous improvement.
• Stay informed on the latest industry trends and technologies to ensure training content remains current and effective.
• Identify opportunities to enhance training processes and materials.
• Traineeship & New Hire Programs:
• Lead the development and implementation of training pathways for apprentices, trainees, and new hires to ensure they are set up for success from day one.