Technical Training Planning Lead

at  National Grid

ABOUT US

Here at National Grid, we connect homes and businesses to power, making sure supply and demand match each other. We make sure the lights are on in schools, operating theatres, and sporting arenas; we’re thousands of people working on behalf of millions of people. And whatever your role, wherever you work with us, you’ll help us hit stretching targets and achieve our far-reaching goal: to secure, clean energy that supports our world far into the future. Here, you will be at the heart of energy.
At National Grid, we work towards the highest standards in everything we do, including how we support, value, and develop our people. Our aim is to encourage and support employees to thrive and be the best they can be. We celebrate the difference people can bring into our organisation, and welcome and encourage applicants with diverse experiences and backgrounds, and offer flexible and tailored support, at home and in the office.

• Liaise with the Global Technical Training Team and all other Stakeholders to deliver excellent customer service.
• Co-ordinate with all business areas, ensuring compliance, regulatory and safety training is scheduled on-time.
• Support our external MSP processes to ensure all external training is delivered to our business areas and by all other means of communication.
• Handle non-routine tasks and queries.
• Support with LMS access requests and approvals.
• Triage and resolve Learning Portal requests, provide assistance and guidance on the LSP process.
• Provide system support for the Learning Management System (LMS), ensure the accuracy of the LMS data and provide training compliance management information, when requested.
• Generate and analyse reports from LMS data as and when requested to meet customer expectations.
• LMS Item creation and administration
• LMS Assignment Profiles creation and administration
• Monitor and maintain the highest levels of data. Ensuring proactive validation of all system entry including guidance and instruction for non GTT users.
• Provide support to colleagues in times of peak workload, sickness, or holiday.
• Work within and promote the philosophy of safe team working and development across all National Grid activities to achieve business objectives and continuously improve performance.
• Support the quality of training process with support for other coordinators, delivery teams and the Quality system.
• Ensure compliance with quality process, and always promote safety, health and security at work whilst ensuring the environmental impacts of activities are minimised wherever possible.