Technical Underwriter

at  Benefact Group

Working hours: 35 hours per week, Monday to Friday
Duration: 12 month fixed term contract
Location: Gloucester
Job ref: 202996

KNOWLEDGE, SKILLS AND EXPERIENCE

• ACII qualified or commitment to achieve within an agreed timescale.
• Graduate from Ecclesiastical’s internal Underwriting academy at level 3 within an agreed timescale
• In depth insurance technical knowledge
• Experience of effective stakeholder management within a commercial environment
• Confident and influential communicator with the ability to negotiate at all levels
• The ability to build and manage co-operative and productive relationships
• A proven track record of acting as a coach within a commercial environment
• Experience and ability to analyse and produce relevant MI

ABOUT US

Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and are currently the UK’s 3rd largest corporate donor, having given away £200 million since 2016. We have ambitious plans to become the UK’s number one corporate donor, with strategic objectives in place to double the Group’s size.
We believe it’s essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135-year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better.
At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs and interests and we value the strength this brings to us as a Group. We welcome applications from everyone.
If you need any additional support during the recruitment process, then please let us know.

ABOUT THE ROLE

Ecclesiastical Insurance, who are proudly part of Benefact Group are looking for a Technical Underwriter to join our Gloucester office.
This role sits within the Retention Team, supporting the wider Church Operations department. As Technical Underwriter you will act as the technical specialist with responsibility for case work and the delivery of coaching, training, procedures and practices, technical updates, working with key internal and external stakeholders.
Joining our rapidly expanding and innovative Group presents a fantastic opportunity to develop your career and become an integral part of an inclusive, purpose-led organisation.

KEY RESPONSIBILITIES

• Develop, negotiate, and profitably underwrite new/existing business within own authority and in line with Ecclesiastical strategy
• Provide embedded underwriting support at partner and customer sites if required.
• Plan, prioritise and manage individual work to deliver agreed objectives and meet SLAs to deliver exceptional customer service
• Act as referral point for the wider customer service area in the region
• Provide structured coaching to individuals
• Identify training needs and deliver training where appropriate
• Use and champion the appropriate method of communication (telephone, face to face) to support Ecclesiastical’s right first-time approach in order to maintain successful Internal and External relationships
• Act on individual audit results and agreed action plans within agreed deadlines to improve own performance
• Analyse team audit results and identify and implement solutions to improve future results
• Understand and operate within regulatory framework and identify and escalate any risks to the business
• Identify complaints, act upon them, and resolve in line with company policy.
• Provide team manager support as and when required
• Represent and promote Ecclesiastical at customer, partner and industry events where required
• Act as liaison between own area and the head office underwriting team
• Provide project support as required
• Actively expand personal technical and niche knowledge both informally (networking internally and externally, internet, industry press) and formally (In-house training, CII, CPD)
• Manage own caseload